Product Manager – Wallet
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Job Description
Product Manager overseeing Wallet, Airbnb's financial hub for guests. Driving product vision, strategy, and cross-functional collaboration to enhance guest financial experience.
Responsibilities:
- Lead the product vision, strategy, and roadmap for Wallet — defining what it means to give every Airbnb guest a financial home they trust and return to.
- Build the core Wallet experience: payment method management, spending power visibility (credits, stored value, refunds), and personalized financial communication.
- Drive engagement on Wallet surfaces during and between trips, making the product feel valuable and revisitable — not just a utility reached at checkout.
- Partner with Payments Engineering to expand the payment methods and financial capabilities available to guests across global markets.
- Collaborate closely with platform product managers who build the payment and financial infrastructure Wallet sits on — delegating capability work generously, staying aligned on shared roadmaps.
- Work closely with Checkout to ensure Wallet and payment setup reduce friction at the moment of booking.
- Design and run A/B experiments to optimize conversion and engagement, translating data into product decisions.
- Collaborate with Design to create guest-facing financial experiences that feel delightful and trustworthy.
- Work with Trust & Safety, Fraud, and Finance to ensure payment flows are secure and compliant globally.
- Define goals with clearly measurable OKRs and build cross-functional and executive alignment across Product, Engineering, Design, Finance, and Legal.
- Inspire teams and leadership to support a long-term Wallet vision that grows from a financial hub into a platform for new guest financial products.
Requirements:
- 8+ years of product management experience, with deep experience building consumer-facing wallet, stored value, or digital financial products.
- Proven track record making a financial product feel engaging and valuable beyond a utility — can speak to retention, return visits, and active engagement metrics.
- Strong understanding of the payments ecosystem: card networks, digital wallets, BNPL/installments, local payment methods, and emerging payment rails.
- Experience shipping payment method expansions or new payment capabilities at consumer scale.
- Demonstrated success driving checkout or transaction conversion improvements through experimentation and data-driven iteration.
- Strong design sensibility; experience partnering closely with design teams to make financial UX feel trustworthy, personalized, and proactively useful.
- A collaborative working style with platform product teams — comfortable delegating capability work to partners and sharing ownership of integrations.
- Demonstrated success building cross-functional alignment across Engineering, Design, Finance, Legal, and Payments stakeholders.
- Experience working on consumer products at global scale, with sensitivity to how payment behaviors, regulations, and preferences vary by market.
- Excited to drive execution across large cross-functional teams in a fast-paced environment, while remaining hands-on with the product details.
- Desire to do individual contributor product management work with a bias toward experimentation and iteration.
Benefits:
- bonus
- equity
- benefits
- Employee Travel Credits
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