Product Operations Manager – Temp Position
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Job Description
Product Operations Manager at Credible developing best-in-class operations experience in financial marketplace. Collaborating across teams to enhance efficiency and scalability of services offered.
Responsibilities:
- Own and execute important aspects of the roadmap for building a best-in-class operations experience, positioning Credible as a highly efficient and scalable financial marketplace
- Work with our operations team to systematically identify and prioritize opportunities to improve operational efficiency through development of internal tools and technology
- Balance delivering short-term improvements to existing tools with driving the development of long-term revenue generating priorities
- Focus on workflow and backend improvements to increase operational efficiency and drive conversion
- Collaborate with our cross-vertical Product Management team to ensure rigorous systems design and balance UX with operations and systems needs
- Work with our lending partners to continuously optimize our marketplace integrations according to their needs
- Translate technical requirements from engineers or 3rd party APIs into digestible product workflows that can be leveraged during the design process
- Develop testing strategies and think through edge case scenarios for all features
Requirements:
- 4+ years of experience in Product Management or Product Operations working on consumer Internet or SaaS products, with a focus on internal or external customer experience
- Bachelor's or Master's Degree
- Experience with at least one of the following:
- Loan origination software
- Insurance technology
- Developing tools to manage complex customer or operational workflows
- Experience working closely with product designers, managers and/or technical teams, such as software engineers, from concept through to execution
- Experience working with internal stakeholders such as customer support and operations teams is ideal
Benefits:
- medical/dental/vision
- insurance
- 401(k) plan
- paid time off
- other benefits in accordance with applicable plan documents
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