Product Operations Manager
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Job Description
Product Operations Manager operationalizing product launches and collaborating with engineering teams at Benepass. Taking ownership of product readiness and generating operational impact for the organization.
Responsibilities:
- Own launch readiness end-to-end
- Drive launch readiness across all product and engineering workstreams
- Build and manage project plans, timelines, and milestones, working backward from launch
- Define readiness criteria and make final go / no-go recommendations
- Run a weekly launch readiness sync to track progress, surface risks, and drive accountability
- Identify downstream impact of product launches on Operations workflows, and ensure associated documentation and process updates are made
- Monitor post-launch feedback, ensuring issues are resolved, and learnings are captured
- Collaborate closely with our existing Operations Enablement function
- Work directly with Product and Engineering Managers to understand the roadmap and upcoming sprint work
- Evaluate initiatives for user, administrative, and internal operational impact, including potential effects on support volume
- Translate technical work into clear operational implications and requirements
- Ensure operational considerations are incorporated early in planning, not just at launch
- Own a consolidated Ops roadmap across CX, CS, Implementation, and TAM, bringing a single, clear view of priorities
- Build a structured system to synthesize Ops asks into clearly defined problem statements, and use cases
- Quantify impact (revenue, retention, efficiency, risk) and help size opportunities to support prioritization (role needs to be analytical, and use Ops data - CX ticket data, Ops costs etc, - to drive clear prioritization)
- Act as the single threaded owner of Ops → Product alignment, driving clarity on tradeoffs, sequencing, and expected business outcomes
- Create launch runbooks that will enable scalable go-live plans as the company grows
Requirements:
- 5-8+ years of experience in product operations, project management, technical program management, or a similar cross-functional role
- Experience working closely with Product and Engineering teams, ideally in a sprint-based development environment
- Proven ability to manage complex, cross-functional projects with multiple stakeholders and dependencies
- Strong track record of driving initiatives from ambiguity to execution, with clear ownership and follow-through
- Ability to translate technical product work into operational impact for internal teams and customers
- Experience building or improving processes, frameworks, or playbooks that scale
- Excellent communication and stakeholder management skills, with the ability to influence across teams.
Benefits:
- 95% coverage of medical, dental, and vision
- $250 WFH setup (one time)
- $500/year Learning & Development Benefit
- $150/month cell phone + internet
- $100/month Wellness
- $100/month Co-working and Commuter Benefit
- Flexible PTO
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