Product Operations Specialist
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Job Description
Product Operations Specialist enhancing user experience for the AI-powered car ownership app, Jerry.ai. Collaborating with cross-functional teams to drive product initiatives and insights.
Responsibilities:
- Conduct structured product walkthroughs to map user journeys, identify friction points, and build a ground-level view of how our funnels perform
- Own user feedback monitoring — synthesizing signals from reviews, support, and research into actionable insight
- Drive bug triage and resolution in partnership with Engineering, ensuring quality issues are prioritized and closed efficiently
- Lead end-to-end delivery of product initiatives — starting with well-scoped launches like landing pages and compliance-driven features, and expanding from there based on your trajectory
- Partner with Design and Engineering to ship thoughtful, high-quality user experiences that balance speed, clarity, and trust
- Contribute to A/B testing, funnel analysis, and experiment design — developing the experimental mindset that defines great growth PMs
- Help translate ambiguous customer problems into clear hypotheses, requirements, and roadmap priorities
- Coordinate with our China-based engineering team, including maintaining daily overlap during China business hours to ensure tight execution
Requirements:
- 2–3 years of experience in management consulting (MBB or equivalent), product management, or product/business operations
- Strong customer empathy: you think in user emotions and mental models, not just metrics
- Exceptionally structured thinker: you break down complex problems clearly and communicate with precision
- Developing product and UX instincts: you can articulate why a flow works or doesn’t and want to get better at it
- Data-driven: you’re comfortable forming and pressure-testing hypotheses using quantitative analysis
- Willing to flex working hours to maintain 3–4 hours of daily overlap with China business hours for engineering coordination
- Chinese (Mandarin) language skills are a plus, but not required
Benefits:
- Health insurance
- Dental coverage
- Vision coverage
- Paid time off
- Paid parental leave
- 401(K) plan with employer matching
- Wellness benefits
- Opportunities for equity grants
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