Product Operations Manager
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Job Description
Product Operations Manager at Covetrus overseeing product analytics and customer insights. A key role in enabling data-driven decision making across product teams for veterinary technology solutions.
Responsibilities:
- Serve as the internal product manager for Pendo — own the governance model, standards, and enablement program across a multi-product portfolio
- Establish and enforce Pendo tagging conventions, naming standards, and data quality practices; manage user administration, application onboarding, and cross-product metadata alignment
- Define and manage the intake and governance process for in-app content built in Pendo across all product teams
- Deliver monthly Pendo usage reports per application and quarterly cross-product analytics benchmarking to PM leads
- Manage the operational rhythm of the customer advisory program — scheduling, synthesis, documentation, and distribution of insights from advisor relationships
- Support advisor recruitment and cohort onboarding in partnership with the Director of Product Experience, who owns advisory strategy
- Deliver a regular cadence of customer insights reporting that translates behavioral and qualitative data into actionable input for product planning
- Support the rollout of a shared quarterly planning cadence across product teams — coordinate scheduling, track participation, and maintain the operational rhythm once launched
- Support PM leads in preparing planning materials, tracking decisions, and ensuring outputs are documented and visible to leadership
- Coordinate adoption of the existing prioritization framework — identify where teams are not using it, surface friction points, and work with PM leads to close gaps
- Own OKR tracking visibility across the product organization — build and maintain reporting, and surface gaps to leadership with data to support commercial prioritization and execution effectiveness assessments
Requirements:
- Undergraduate degree required
- 5+ years in product operations, product management, or a closely related role in a B2B SaaS environment
- Experience working with product analytics platforms; Pendo experience a strong plus
- Track record of driving process or tool adoption across teams without direct authority, and of designing operational systems that scale beyond the individual who built them
- Strong written communicator — able to translate operational data into clear reporting for senior audiences
- Highly organized with strong follow-through; comfortable managing multiple workstreams simultaneously
- Skilled at diagnosing root causes before proposing solutions — interviews before prescribing
- Comfortable with ambiguity and able to sequence work in environments where leadership direction is high-level
Benefits:
- 401k savings & company match
- Paid time off
- Paid holidays
- Maternity leave
- Parental leave
- Military leave
- Other leaves of absence
- Health, dental, and vision benefits
- Health savings accounts
- Flexible spending accounts
- Life & disability benefits
- Identity theft protection
- Pet insurance
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