Head of Product Operations
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Job Description
Senior strategic leader at Tempo responsible for building and scaling Product Operations. Oversee AI-powered operational enhancements and effective product team collaboration.
Responsibilities:
- Partner with the CPO and product leadership team to define, track, and operationalize product strategy across the organization.
- Own the product operating cadence: QBRs, planning cycles, leadership offsites, and cross-functional rituals.
- Build and maintain dashboards and reporting frameworks that give leadership real-time visibility into portfolio health, team capacity, and delivery performance.
- Drive alignment across Product, Engineering, and GTM on priorities, roadmap milestones, and resource allocation.
- Champion the integration of AI tools and workflows into Product Operations, including automated reporting, intelligent prioritization support, and AI-assisted research synthesis.
- Partner with Engineering and Platform teams to identify where AI can reduce operational overhead in product delivery workflows.
- Develop a framework for how product managers use AI in discovery, spec writing, and iteration, and drive adoption of best practices across the org.
- Stay ahead of emerging AI capabilities and translate them into operational improvements that give Tempo’s product teams a competitive edge.
- Own the Product team’s core toolstack and ensure PMs and designers have the systems they need to do their best work.
- Design and implement scalable processes for roadmap management, intake, prioritization, and cross-team dependency tracking.
- Build and run the onboarding and enablement programs for new product hires, ensuring ramp-up is fast and consistent.
- Identify and close operational gaps before they become organizational bottlenecks.
- Build the data and insights infrastructure that connects product decisions to customer outcomes and business results.
- Own the voice-of-customer synthesis process, ensuring product leadership has a regular, structured view into customer feedback, NPS signals, and support trends.
- Work with Data and Analytics to instrument key product metrics and make them accessible to the broader product team.
Requirements:
- 7+ years in Product Operations, Strategy and Operations, Chief of Staff, or a related function at a high-growth B2B SaaS company.
- Proven ability to operate at both the strategic and executional level — comfortable designing operating models and rolling up your sleeves to implement them.
- Deeply fluent in modern AI tools and genuinely excited about how they can change the way product organizations work — you have opinions on this and have put them into practice.
- Strong analytical skills, with the ability to build dashboards, synthesize complex data, and communicate insights to a senior audience.
- Exceptional communicator who can write crisply, run effective meetings, and build alignment across functions without authority.
- Experience with tools such as Jira, Confluence, Notion, BigQuery, Looker, or equivalents — and a track record of improving how teams use them.
- Comfortable with ambiguity and energized by building structure where it doesn’t yet exist.
- Experience in the Atlassian ecosystem or project and resource management software is a strong plus.
Benefits:
- Remote First work environment.
- Unlimited vacation in most of our locations!
- Great benefits including health, dental, vision and savings plan.
- Perks such as training reimbursement, WFH reimbursement, and more.
- Diverse and dynamic teams with challenging and exciting work.
- An opportunity to have a real impact on our business.
- A great range of social activities (both in person and virtual).
- Optional in person meet-ups and the ability to travel to our international offices.
- Employee referral program.
- And so much more!
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