Technical Product Operations Specialist
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Job Description
Technical Product Operations Specialist at Come and See Foundation ensuring reliability and usability of digital products across all platforms. Collaborating with product, engineering, and content teams on quality assurance and optimization.
Responsibilities:
- Ensure the reliability, usability, and operational effectiveness of digital products across all platforms
- Own and execute user acceptance testing across all platforms, including mobile, web, and connected TV devices
- Develop and maintain test plans and test cases for new features and releases
- Validate functionality, usability, and performance prior to release
- Conduct regression testing to ensure stability across updates
- Validate product behavior across devices, operating systems, and environments
- Configure and manage product settings, content configurations, and system parameters as needed
- Partner with engineering teams to triage and resolve issues efficiently
- Identify opportunities to improve workflows, reduce manual effort, and increase reliability
- Support release readiness by validating product and content from a technical and user perspective.
Requirements:
- Bachelor’s degree or equivalent experience preferred
- 4–6 years of experience in QA, product operations, technical support, or related roles
- Experience working with complex, multi-platform digital products strongly preferred
- Experience with QA methodologies, test planning, and execution
- Strong understanding of mobile, web, and connected TV platforms
- Experience working with CMS platforms, admin tools, or product configuration systems
- Ability to troubleshoot technical issues across systems and workflows
- Familiarity with scripting or automation tools (e.g., JavaScript, Python, or similar) preferred
- Experience with bug tracking, logging, and debugging tools
- Comfort working with APIs, data structures, or system integrations is a plus.
Benefits:
- Office setting with a forty-hour (+) workweek
- Remote consideration
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