Production Support Specialist
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Job Description
Production Support Specialist at Auxo Solutions managing ticketing and ensuring client satisfaction through effective communication. Overseeing operational stability and addressing blockers in production support processes.
Responsibilities:
- Oversee production support ticketing, prioritize issues, and ensure timely resolution.
- Maintain regular communication with clients regarding issue status, progress, and resolution plans.
- Ensure high levels of client satisfaction by addressing concerns promptly and effectively.
- Identify and remove blockers to maintain workflow and operational efficiency.
- Serve as the main point of contact between clients and internal teams.
- Handle basic project management tasks, ensuring deadlines and service level agreements (SLAs) are met.
- Generate and present regular reports on ticket status, client satisfaction, and operational performance.
- Identify areas for process improvement and implement best practices to enhance service delivery.
Requirements:
- A Bachelors' degree in a related field
- At least 2 years of experience in a technical Project Management role
- 2 years of Production Support experience
- Proven success in managing complex queues of project work
- An understanding of the software development lifecycle (SDLC)
- Strong client engagement skills
- Excellent communication and interpersonal skills
- Strong proficiency with JIRA and other project management tools
- Experience as a Scrum Master is a plus
- Experience with LC/NC platforms is a plus
Benefits:
- Medical, Dental, and Vision Insurance.
- Life Insurance
- Short Term Disability Insurance
- Long Term Disability Insurance
- Accrued time off (25 days/year)
- Paid holidays
- Annual target bonus
- Company sponsored 401(k) plan
- Monthly wellness/tech stipends
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