Program Analyst
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Job Description
Program Analyst supporting Gainwell Technologies’ healthcare client operations and deliverables. Monitoring quality, data, inventory, projects, and coordination of benefits processes.
Responsibilities:
- Support client operations, client satisfaction, and quality, accuracy, and timely delivery of client deliverables
- Collaborate with cross-functional teams, managers, and client partners
- Contribute to controls, procedures, systems, and techniques
- Perform analyses, investigations, and quality assurance reviews
- Coordinate assigned projects of moderate complexity
- Support client inventory management by monitoring program status and validating deliverables
- Coordinate with client engagement, operations, and technical/product teams on issue resolution and status communication
- Analyze service quality and operational performance
- Monitor performance, identify trends, and recommend improvements using data analysis and reporting
- Assist with troubleshooting pre- and post-implementation issues, product utilization, and inventory fallout
- Review recurring and ad hoc client deliverables, document findings, coordinate corrections, and track resolution
- Support project and implementation plans
- Apply coordination of benefits processes to internal and client discussions
- Share process, product, and lessons-learned knowledge with team members
Requirements:
- 6+ years of experience in health insurance, government, client service/business-to-business, or health policy
- Experience with coordination of benefits processes, challenges, and solutions
- 2+ years of project management or project coordination experience using Agile, Waterfall, Lean, or similar methodologies
- Bachelor’s degree in business administration, health care, or a related field
- Experience working with medical claims, eligibility data, and databases
- Experience performing quality assurance reviews, validating data and deliverables, documenting defects, and coordinating corrective actions
- Working knowledge of SQL and Python for data analysis, validation, automation, or reporting is desired
Benefits:
- Work flexibility
- Learning and career development opportunities
- Work-life balance
- Technical credentials and certifications opportunities
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
- Up to 10% travel allowance/opportunity
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