Program Communications Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Program Communications Manager responsible for creating family-friendly communication and resources at OpenEd for post-application support. Collaborating with teams to ensure clarity and effectiveness in communications.
Responsibilities:
- Review existing post-application communications, landing pages, and resources to identify gaps, duplication, and clarity issues.
- Listen closely to Success and Support teams to understand the most common family questions and escalation drivers.
- Identify key post-application milestones that require clearer or more consistent resources.
- Align on a shared post-application program calendar to inform resource delivery.
- Create or refactor priority family-facing assets for upcoming milestones or seasonal events.
- Ensure all assets are accurate, on-brand, easy to understand, and ready for use by customer-facing teams.
- Develop, manage, and enable high-quality materials for ambassador programs, partnering closely with ambassadors to ensure clear, consistent messaging and a seamless experience for both internal teams and families.
- Build and maintain family-facing digital resources for key moments such as enrollment confirmation and next steps, assessments and testing windows, program deadlines, events, and seasonal milestones.
- Ensure each resource clearly answers what is happening, what families need to do, key dates or deadlines, and where to go for help.
- Translate inputs from Success, Partnerships, Product, and Marketing into clear actionable family-facing resources.
- Create repeatable templates and page structures for consistency and scalability.
- Monitor family feedback, support trends, and questions to identify gaps in clarity or resources.
Requirements:
- 5+ years of experience in program marketing, product marketing, content operations, enablement, or related roles.
- Proven ability to translate complex information into clear, family-friendly resources.
- Hands-on experience creating landing pages, guides, decks, templates, or program communications.
- Strong project and calendar management skills across multiple stakeholders.
- Comfort operating in ambiguity and building structure from scratch.
- Experience in education, EdTech, or mission-driven organizations is a plus.
Benefits:
- Competitive salary $80-$105k and 401k plan + company matching opportunities.
- Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, accident, STD/LTD, hospital indemnity, HSA, and FSA with dependent care.
- Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
- Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
- Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.
Similar Jobs
Director of Telecommunications
Director of Telecommunications providing strategic oversight for telecommunication systems across healthcare operations. Leading modernization and integration of communication tools for enhancing patient and member experiences.
Senior Communications Officer, Francophone
Senior Communications Officer at ACF enhancing visibility and supporting communications strategy. Remote role with preference for candidates based in Senegal and West African regions.
Communications Manager
Communications Manager developing interactive e-learning training at Take 5 Oil Change. Leading training staff and collaborating with experts on course design.
Senior Strategist, Advocacy Communications
Senior Strategist for Advocacy Communications at Best Friends Animal Society. Developing digital outreach and mobilization strategies for advocacy and legislative work.
Communications Manager
Communications Manager engaging family child care providers for SEIU Education and Support Fund. Overseeing communications activities and conducting provider interviews and surveys in California.
Communication & Workflow Specialist
Communication & Workflow Specialist at Tennr designing automated phone workflows for healthcare operations. Collaborating with customers to optimize and implement compliant automated systems.
Marketing and Communications Intern
Marketing Intern supporting Efficiency Smart brand. Developing social media content, blog posts, and newsletter articles for the marketing team.
Senior Manager, FICO Scores B2B Communications
Senior Manager, B2B Scores Communications at FICO spearheading communications for B2B Scores business. Focusing on lenders and translating complex topics into clear narratives.
Manager, FICO Software Corporate Communications
Manager of Communications at FICO shaping narratives for the software business through media strategies and storytelling. Driving brand visibility and thought leadership initiatives in a dynamic environment.
Senior Communications Leader – Labor & Colleague Relations
Senior Communications Leader at GE HealthCare responsible for internal communications related to labor and colleague relations, ensuring clarity and alignment with company values. Collaborating with HR and Labor Relations teams to address complex workforce topics.
Summer Fellowship – Communications
Communications Fellow at Equality Florida advancing LGBTQ+ equality through content creation and digital advocacy. Supporting initiatives via storytelling, community engagement, and educational outreach.
Senior Manager – IT Change Management, Learning and Communications Lead
Senior Manager overseeing IT Change Management, Training, and Communications at Fresenius Medical Care. Responsible for leading strategy, governance, and ensuring effective adoption of technology changes.
Mandatory Internship – Communications, Socio-Political Research
Intern role for research and communication at the Humanist Association of Germany. Engaging in social-political topics with flexible remote working arrangements.
Communications Consultant – Product and Design
Communication Consultant developing impactful design solutions within Alight’s graphic and video team. Collaborating with clients to influence perceptions and encourage employee behavior.
OSP Planning Assistant – Telecommunications
OSP Planning Assistant responsible for planning FTTH projects for Pearce Services. Managing project delivery and data analysis across multiple telecommunications initiatives remotely with MST hours.
Senior Marketing and Communications Specialist
Senior Marketing and Communications Specialist at GDIT supporting MII through document creation and campaign management. Involves collaboration on internal and external communications.
Health Communication Associate – Summer Internship
Health Communications intern supporting key communications initiatives for GDIT's WTC Health Program. Assisting with communications products and stakeholder engagement strategies for program effectiveness.
Communications Manager
Communications Manager responsible for integrated communications strategies for Fortive's ASP & Infection Prevention Group. Partnering with leaders to drive brand reputation and employee engagement.
Communications Head
Communications Head managing a media fellowship and shaping public voice for youth employment research. Creating impactful content and editing policy-driven articles.
Communications Specialist
Communications Specialist developing and coordinating written documents and promotional materials for Centene's health programs. Bilingual candidates in English and Spanish preferred with remote work within Indiana.