Senior Communications Advisor
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Job Description
Senior advisor enhancing customer communications strategy and engagement for Accredo Pharmacy. Collaborating on communication initiatives with product owners and cross-functional teams.
Responsibilities:
- Serve as a senior advisor supporting identified Accredo Customer Communication capabilities, partnering with product owners and leaders to refine strategy, roadmap inputs, and success measures
- Support definition and refinement of business problems, objectives, and success measures for assigned communication initiatives, providing expert guidance and recommendations.
- Provide targeted coaching and mentoring to product owners or delivery partners as capacity allows and when aligned to assigned initiatives
- Partner with cross‑functional teams to advance defined communication use cases through intake, prioritization, design refinement, readiness for delivery, and deployment / validation
- Contribute artifacts such as communication strategy recommendations, journey insights, decision briefs, or readiness assessments to support delivery
Requirements:
- 5+ years of experience in customer communications strategy, digital engagement, or related healthcare/PBM roles
- Demonstrated ability to provide senior‑level advisory input, recommendations, and decision support for communication or customer experience initiatives
- Working knowledge of healthcare, PBM, or specialty pharmacy environments; Accredo Pharmacy familiarity strongly preferred
- Strong written and verbal communication skills, with experience translating complex concepts into clear guidance and artifacts
- Comfortable partnering with cross‑functional teams and operating effectively within a defined, part‑time capacity
- Experience with common collaboration and planning tools (e.g., Jira, Confluence, PowerPoint, Excel)
Benefits:
- Flexible scheduling within agreed‑upon availability windows
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