Program Director – Workforce Experience
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Program Director advancing employee listening, talent activation, and enterprise workforce experience programs at healthcare company Cencora. Turning employee insights into measurable organizational interventions.
Responsibilities:
- Own qualitative research operations, including recruitment, scheduling, consent, tooling, templates, and a searchable repository of past findings
- Use AI to automate and improve navigation in the research repository
- Plan and facilitate testing of talent and culture experiences and events
- Run program coordination, communications, and marketing for listening and activation programs
- Build and run the enterprise actioning insights portfolio focused on systemic experience gaps
- Ensure each insight has an owner, intervention, and measurable results
- Orchestrate large enterprise initiatives end to end, including the AI Workforce Readiness program
- Deliver the total Workforce Experience Management offering from research operations through closing the loop with team members
- Provide strategic and research-informed support to enterprise initiatives
- Partner with HR, IT, Communications, and project stakeholders to implement interventions
- Serve as the single front door for requests and manage intake and scoping
- Own logistics and build scalable automation through calendars, runbooks, checklists, communications, and follow-up
- Coordinate resources across departments
- Manage stakeholders through regular updates, clear expectations, and escalation of decisions to sponsors
- Track dependencies, risks, and budgets
- Report on participation, program health, and outcomes
- Decide whether programs should be renewed, refreshed, or retired
Requirements:
- 10+ years of experience in qualitative research, research operations, employee research, or a related discipline
- Bachelor's degree required
- Advanced degree preferred in behavioral science, organizational or industrial-organizational psychology, human factors, data science, or a related field
- Strong background in qualitative research, including operations, interviews, focus groups and/or synthesis
- Hands-on experience with research operations: recruitment, consent, tooling and repositories
- Proven experience managing recurring programs end to end, from intake and scheduling through delivery, reporting and renewal
- Practical experience using AI across research, activation and follow-up, with sound judgment about human review, privacy and bias when it touches employee data
- Strong program coordination skills, with experience in internal communications or marketing
- Strategic thinking and an interest in corporate strategy, with the ability to connect insight to business priorities
- Advanced project management practices
- PMP-aligned standards and artifacts preferred
- Consulting-style quality expectations, including document standards, formatting conventions, and quality control review methods
- Operational file and records management, including standardized structures and version control practices
- Team leadership and supervision fundamentals
- Microsoft Office productivity knowledge, including Excel, Word, PowerPoint, and Outlook
- Ability to lead processes and teams with proactive, independent execution and clear accountability
- Ability to track and manage project timelines, financials, and client deliverables
- Ability to prioritize and multitask across numerous concurrent assignments under pressure
- Ability to communicate results and next steps in clear verbal and written updates
- Ability to perform rigorous quality control on deliverables
- Ability to build and maintain organized, standardized file systems
- Ability to identify efficiency opportunities, analyze processes, and recommend improvements
- Ability to maintain strong working relationships with clients and internal team members
- Ability to produce timely, accurate work products aligned to consultancy-level standards
- Ability to deliver high-quality outputs within fixed time constraints and hard deadlines
- Ability to lead teams to on-time, on-budget execution through influence, coaching, and coordination
- Ability to operate effectively in dynamic, high-pressure environments
Benefits:
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
Similar Jobs
Informatics Program Manager
Program manager leading clinical informatics delivery for Aptive’s federal Veterans Affairs projects. Managing Oracle Health and CPRS/VistA workflows, content, testing, adoption, and governance.
Lead Program Manager, Design
Lead end-to-end design programs for Airbnb, the global home-sharing and experiences platform. Align cross-functional teams, manage launches, and scale operational excellence.
Senior Program Manager, Design
Senior Program Manager driving design programs and launches for Airbnb’s global stays and experiences platform. Aligning Design, Product, Engineering, Marketing, and business teams.
Senior Program Manager, AIR Opportunity Fund
Senior Program Officer advancing AIR’s grantmaking, applied research, and partnerships. Supporting workforce, health, and youth opportunity initiatives across priority U.S. regions.
Country Program Lead, Economic Inclusion
Country Program Lead advancing Trickle Up’s Economic Inclusion programs in Côte d’Ivoire. Supporting government and partners through technical assistance, implementation, learning, and program development.
Deputy Program Manager
Deputy Program Manager overseeing multi-project federal software programs at Capital Technology Group. Coordinating teams, finances, risks, stakeholders, subcontractors, and growth opportunities.
Korea Program Analyst
Korea climate-policy analyst researching energy, power and sustainable-finance policies for AIGCC’s investor network. Preparing investor briefings, policy positions and stakeholder engagements.
Transformation Program Manager
Transformation Program Manager leading large-scale digital and omnichannel programmes for Viseven, an AI-native life-sciences technology company. Driving implementation, adoption, governance, and client satisfaction.
Transformation Program Manager
Transformation Program Manager leading large-scale digital and omnichannel transformations for Viseven, an AI-native life-sciences technology company. Driving implementation, governance, stakeholder adoption, and client satisfaction.
Commercial Director – Program Management
Commercial Director leading commercial strategy, procurement, governance, and value realization for AECOM’s major infrastructure programs. Driving collaborative delivery across partners, contractors, suppliers, and joint ventures.
Material Program Manager
Material Program Manager leading L3Harris aerospace and defense supply-chain strategy, forecasting, and supplier risk management. Managing MPM teams and material readiness across complex programs.
Program Manager – Transformation
Program Manager driving complex transformation, M&A integration and workforce transition initiatives. Safeguard Global helps companies hire, manage and pay employees across nearly 190 countries.
Pharmacy Program Manager
CVS Health Pharmacy Program Manager conducting medication reviews and clinical interventions. Supporting members, care teams, and plan sponsors remotely to improve outcomes and reduce costs.
Training Program Lead – Federal Health IT
Training Program Lead overseeing enterprise training operations for Rackner’s military healthcare technology programs. Coordinating instructors, course delivery, accreditation, and quality across distributed federal healthcare users.
Deputy Program Manager – Federal Health IT Operations
Deputy Program Manager leading service operations for Rackner’s federal health IT mission. Coordinating DoD teams, resources, schedules, and operational readiness remotely across the United States.
Program Manager – VA OCDAO Data and Analytics
Program Manager leading Department of Veterans Affairs data and analytics integration. Managing enterprise governance, architecture, staffing, delivery, and OCDAO accountability remotely across the United States.
Senior IT Program Analyst, Process Modeler
Senior IT Program Analyst building and maintaining VA business process models for Triumph Enterprises’ enterprise data architecture work stream. Remote across the United States with occasional Washington, DC travel.
Program Director – Mid Level
Program Director leading North Carolina’s Rural Health Transformation program for CITI, an IT provider serving healthcare and government sectors. Coordinating HIE implementation, vendors, agencies, and rural healthcare providers.
Senior Program Manager, Enterprise Transformation
Senior Program Manager leading cross-functional transformation initiatives at Vanna Health, a serious-mental-illness care company. Driving execution, operational readiness, risks, dependencies, and executive reporting.
Program Manager – Experience
Program Manager optimizing student experiences through CX strategy, AI agents, and enterprise applications. Driving journey improvements, process standardization, and data-informed customer satisfaction initiatives.