Deputy Program Manager – Federal Health IT Operations
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Job Description
Deputy Program Manager leading service operations for Rackner’s federal health IT mission. Coordinating DoD teams, resources, schedules, and operational readiness remotely across the United States.
Responsibilities:
- Lead day-to-day service operations across multiple teams supporting a complex federal health IT mission.
- Coordinate operational schedules and priorities across training, field activities, military exercises, and ongoing service delivery.
- Manage workforce capacity and resource coordination to support operational readiness and service continuity.
- Identify and address scheduling conflicts, staffing challenges, and competing operational priorities.
- Coordinate supplemental staffing and surge support in response to changing mission needs while ensuring activities remain within authorized work requirements.
- Lead weekly operational and monthly service reviews, communicating progress, risks, and priorities to program leadership.
- Support the Program Manager and maintain operational continuity when acting on their behalf.
Requirements:
- 8+ years of experience in service management or operations leadership supporting Department of Defense (DoD) programs.
- ITIL 4 Foundation certification.
- Active U.S. Government Secret security clearance.
- Preferred: ITIL 4 Managing Professional certification.
- Preferred: Project Management Professional (PMP) certification.
- Preferred: Experience with ServiceNow Field Service Management.
- Preferred: Coordinating schedules and operational resources across globally distributed teams.
- Remote within the United States; National Capital Region preferred.
Benefits:
- Company-supported certifications and professional development opportunities.
- Career development and leadership opportunities.
- 401(k) with a 100% company match on contributions up to 6%.
- Medical, dental, vision, life, and disability coverage.
- Generous paid time off and paid holidays.
- Home-office equipment and remote-work support.
- Fitness and wellness reimbursement.
- Weekly pay and team events.
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