Program Management Specialist
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Job Description
Partner Transformation Experience Manager leading AI adoption for partner experiences at Zendesk. Designing frictionless partner journeys and collaborating across teams to enhance operational excellence.
Responsibilities:
- Analyze the current partner lifecycle to identify pain points and "moments of truth."
- Design a frictionless "To-Be" experience that accelerates partner time-to-value.
- Lead cross-functional initiatives to modernize the partner ecosystem by deploying AI-driven tools.
- Act as the primary bridge between Partner Success, Product, and Marketing.
- Lead the rollout of new tools, processes, and programs.
- Establish KPIs to measure the health of the partner experience.
Requirements:
- 3+ years in Partner Experience, Channel Management, CX Strategy, or Digital Transformation.
- Familiarity with the SaaS ecosystem and a solid understanding of AI/ML applications in customer service.
- Proficiency in journey mapping software, CRM tools (Zendesk, Salesforce), and change management frameworks.
- Bachelor’s degree in Business, Communications, or a related field (MBA preferred).
Benefits:
- Flexible work arrangements
- Professional development
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