Program Manager
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Job Description
Program Manager at Redfin developing and scaling luxury real estate services for high-end clients. Collaborating cross-functionally to enhance operations and market share in the Premier segment.
Responsibilities:
- Drive Premier market share growth by building and operationalizing programs that attract high-end buyers and sellers
- Elevate the Premier experience by helping define and scale service standards for luxury customers
- Turn high-end demand into closed business by identifying gaps in how we capture, route, and serve luxury customers
- Pilot and scale strategic initiatives including agent enablement, recruiting support programs, and field-facing tools
- Partner closely with sales leadership to drive execution in key markets
- Shape go-to-market readiness by collaborating with marketing, product, and brokerage leaders
- Create operational clarity through playbooks, rollout strategies, and measurement frameworks
- Own performance insights by analyzing trends, diagnosing barriers to growth, and refining programs
Requirements:
- 3+ years in program and/or project management, strategy, business operations, or field execution
- Experience in the luxury space is a plus
- Demonstrated ability to work backwards from customer needs to shape strategy, processes, and service delivery
- Proven track record of building differentiated, high-touch experiences for high-end clients
- Experience cascading information to large, distributed audiences while maintaining effective two-way feedback loops
- Must be a strong collaborator who builds credibility across teams
- Ability to prioritize competing initiatives and drive clarity and alignment in fast-moving, evolving environments
- Highly analytical with sharp instincts for which metrics matter; use data to guide decisions
Benefits:
- medical
- dental
- vision
- 401K retirement plan
- paid time off
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