Project Manager
Posted 17ds ago
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Job Description
Project Manager responsible for managing production execution and ensuring project deliverables. Overseeing localization projects in a global remote team environment.
Responsibilities:
- Manage the end to end project management workflow.
- Able to complete project management tasks autonomously.
- Able to take responsibility for end to end project deliverables in accordance with SLAs.
- Ensure all projects are delivered on time as per customer SLA.
- Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines.
- Effectively balances and manages priorities across a variety of task types and customers.
- Responsiveness to internal and external comms within pre-defined SLAs.
- Responds quickly and efficiently to internal and external stakeholders.
- Responsible for maintaining resources, core teams and pipeline to support project management work.
- Identifies resource requirements for production work.
- Performs self-sourcing in our existing vendor database and enters sourcing requests when new vendors are needed.
- Manage linguist communication for all projects.
- Able to define and delegate admin work to PCs Interns.
- Train supporting resources on key production processes and methodology.
- Responsible for CM, Quality and OTD KPIs.
- Manage quality at project level - including Review, Verification, QA, LQE.
- Manage quality complaints and feedback received from stakeholders.
- Risk analysis to identify risks, potential issues, plan to and mitigate them.
- Completes ongoing risk assessment and mitigation for all production areas.
- Escalates issues or problems to manager in an effective manner, along with proposed solutions.
- Raise Customer Support tickets for 100% of production blockers (Jira).
- Process and approves invoicing and payments.
- Provides insight to Strategist into revenue forecasts based on production volume.
- Demonstrates a deep understanding of all production workflows and processes related to their accounts.
- Asks pertinent questions to ensure full comprehension of the task in hand; Strictly follows Production SOPs and best practices.
- Consistently follow correct protocols for tasks and accounts.
- Monitor and enforce adherence to correct production procedures.
- Develop and maintain process documentation related to their task load and the tasks delegated to other resources.
- Utilize systems and tools released by Production Enablement.
- Ensure all system admin, including data entry, is accurate.
- Perform file analysis and engages with Solutions team for support on file types.
- Creates and monitors linguistic assets (TM, Style Guides, reference material).
Requirements:
- A Bachelor’s degree, or equivalent; Master’s degree preferred
- 2+ years of professional experience in a field similar or related to Localization Project Management
- Excellent client-facing and internal communication skills
- Solid organizational skills including meticulous attention to detail and multitasking skills
- Able to meet deadlines and work under pressure
Benefits:
- Flexible work arrangements
- Professional development opportunities




















