Project Manager – Service Operations
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Job Description
Project Manager improving service delivery and operational efficiency for Thumbtack, a home-services marketplace. Coordinating cross-functional programs, risks, dependencies, documentation, and continuous process improvement.
Responsibilities:
- Plan, execute, and oversee programs that improve service delivery and operational efficiency.
- Design and implement structured program plans, including detailed task lists, timelines, and resource allocations.
- Identify program dependencies and work with relevant teams to manage and resolve them.
- Conduct regular program meetings to monitor progress, address issues, and facilitate decision-making.
- Maintain comprehensive program documentation and reporting.
- Collaborate with stakeholders across departments to align program objectives with organizational goals.
- Monitor program risks and develop contingency plans.
- Support continuous improvement of program management processes and tools.
- Build expertise quickly in specializations related to program assignments.
Requirements:
- At least 5+ years of experience in program or project management, preferably within service operations or a related area, ideally managing concurrent projects.
- Proficiency in project management software (e.g., Jira, Coda, Smartsheet) and familiarity with Agile and Waterfall methodologies.
- Strong analytical and problem-solving skills, with attention to detail.
- Effective communication skills, with the ability to engage and align diverse stakeholders.
- Proven ability to manage risks and navigate complex program challenges.
- Experience in a high-growth, fast-paced technology environment preferred, with a track record of adapting to evolving role responsibilities.
- PMP certification preferred.
- Willingness to work on the graveyard shift.
- Currently residing anywhere in the Philippines and authorized to work there.
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