Project Manager, Survey Research Science and Operations
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Job Description
Project Manager for survey research at ICF, managing projects for various commercial and federal clients. Involves overseeing budgets, clients, and qualitative and quantitative research efforts.
Responsibilities:
- Manage concurrent survey-related projects, serving as the key point of contact to clients, providing excellent service, managing expectations, and producing products that demonstrate results
- Prepare project plans, manage schedules and performance using effective project management processes and frameworks
- Create and track project budgets
- Identify and coordinate with internal collaborators and outside subcontractors and vendors
- Proactively manage and communicate with a team of cross-matrixed professionals, ensuring smooth team operations and effective collaboration
- Contribute methodological or technical guidance in support of quantitative projects or tasks involving web, mail, telephone, in-person, and other data collection activities
- Contribute methodological or technical guidance in support of qualitative projects or task involving cognitive interviewing, one-on-one interviews, and/or focus groups
- Develop project quality assurance protocols, and ensure quality for all data, reports, and presentations
- Communicate effectively in writing—proposals, analytic reports, issue papers, briefings, and formal and informal email correspondence
- Develop and cultivate strong client relationships
- Anticipate risks, bottlenecks and dependencies and proactively implement solutions to keep projects on track
- Update leadership on progress as directed and on regular reporting cycles
- Actively participate in business development activities—creating innovative approaches to complex studies, managing the proposal process, and writing proposal sections
Requirements:
- Bachelor’s degree required
- 3+ years of applied experience in the survey research field
- 2+ years of experience in survey project management, including coordinating teams and tasks, tracking completion of activities, managing schedules, monitoring project budget, and ensuring the quality of work products
- 2+ years of experience with MS Office products—Word, Excel, PowerPoint, or professional skills
- 1+ year experience conducting and analyzing qualitative research preferred
- Demonstrated ability to take ownership, proactively drive work forward and independently solve problems
- Experience managing and advancing multiple workstreams simultaneously, with strong organizational and follow-through skills
- Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment
- Experience in quantitative and qualitative data analysis
- Demonstrate customer service orientation and outstanding level of professionalism in providing client support
- Experience in proposal writing and/or budget development
- Proficiency in Spanish a plus
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
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