Provider Outreach & Education Supervisor
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Job Description
Provider outreach supervisor leading California Medi-Cal education and field representatives. Improving healthcare-provider engagement, training, and operational support for Gainwell Technologies.
Responsibilities:
- Supervise Provider Field Representatives conducting provider outreach, education, training, and relationship-management activities throughout California
- Plan, assign, and monitor provider outreach activities, field visits, training sessions, presentations, and team deliverables
- Identify provider education and training needs
- Help develop outreach strategies, educational materials, presentations, and other resources
- Serve as an escalation resource for complex provider questions and operational issues
- Partner with internal teams and client stakeholders to research and resolve concerns
- Monitor provider outreach activities, team performance, field coverage, training effectiveness, and operational measures
- Provide regular updates and reporting to leadership
- Lead, coach, train, and develop employees
- Manage performance and support professional development
- Evaluate provider feedback, operational trends, and existing processes to identify improvement opportunities
- Support provider visits, outreach activities, training sessions, meetings, and other business needs as required
- Represent Gainwell during provider meetings, training sessions, and outreach activities
- Manage multiple priorities, territories, outreach activities, and operational requirements
Requirements:
- Bachelor’s degree or an equivalent combination of education and relevant experience
- Six or more years of experience in provider relations, provider outreach, provider education, healthcare operations, training, healthcare consulting, Medicaid/Medi-Cal, or a related healthcare function
- Three or more years of leadership or supervisory experience, including responsibility for coaching, developing, and managing employee performance
- Experience working directly with healthcare providers, provider offices, medical groups, healthcare organizations, or other healthcare stakeholders
- Strong presentation, facilitation, training, relationship-management, and communication skills
- Strong analytical, organizational, and problem-solving skills
- Experience identifying provider needs, resolving operational issues, and improving business processes
- Experience using business applications, reporting tools, customer relationship management systems, provider systems, or other technology used to track outreach activities and resolve provider issues
- Candidates must reside in California
Benefits:
- Work flexibility
- Learning and career development
- Flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
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