Publishing Operations Content Technical Lead
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Job Description
Publishing Operations Content Technical Lead at PLOS ensuring efficient content publication processes and technical workflow improvements. Collaborating with internal teams and managing vendor relationships.
Responsibilities:
- Manage and consult on technical aspects of the production workflow from creation of initial deliverables through publication and beyond for all research outputs.
- Develop technical quality improvements to the Production workflows.
- Resolve and troubleshoot problems related to composition and ingestion with the production vendor.
- Monitor and resolve publishing problems, syndication and indexing issues and communicate with PLOS staff about distribution and reach of PLOS content.
- Ensure that PLOS content conforms to evolving syndication partner requirements, and work with internal stakeholders on improving the syndication process by providing technical support in the creation of new workflows/APIs.
- Own end-to-end technical quality improvements across production workflows, with a deep specialization in XML-first based publishing, from issue identification through resolution, validation and sustained prevention.
- Identify systemic quality issues by analyzing recurring error reports, XML validation failures, syndication and downstream partner feedback, author-reported content or usability issues, and internally observed workflow pain points.
Requirements:
- Bachelors Degree
- Minimum of five years’ experience managing vendors and independent contractors in different geographic locations regarding performance, monitoring and enforcement of SLAs.
- Minimum three years of direct specialist experience working in a structured data environment with mark-up language(s), preferably XML.
- Significant publishing experience with an in-depth working knowledge of technologies used in XML-first content publication workflows.
- Substantial experience with the Journal Article Tag Suite (JATS), the ability to diagnose and confidently discuss issues and resolution, and the ability to suggest tagging solutions with internal and external stakeholders.
- A minimum of three years’ experience with archival and syndication workflows.
- Experience with Editorial Manager a plus.
- Direct experience with and knowledge of Crossref and PubMed requirements.
Benefits:
- 401k with employer match
- Employee sponsored health, dental and vision insurance (Dental and Vision 100% employer paid)
- Paid Vacation, 11 public holidays and sick leave
- Parental leave
- Birthday and three winter holidays days off
- Short term and long term disability insurance
- 2 days paid time off for volunteering per year
- Fully remote work environment with stipend on joining for home office
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