QSC Q-Sys Operations Support Engineer – APAC
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Infrastructure Engineer supporting EOS’s global commercial AV and collaboration technology ecosystem. Automating Q-SYS, Shure, Dante, and video conferencing deployments across converged networks.
Responsibilities:
- Own implementation and support of AV technologies for global deployment projects
- Collaborate with architects, engineers, and AV integrators to design, automate, and deploy solutions aligned with company standards
- Develop and manage scripts, tools, and automation pipelines for provisioning and managing AV systems
- Analyze, test, install, document, and support audio/video over IP solutions in a global converged network environment
- Create and maintain Standard Operating Procedures for AV operations and production upgrades
- Produce scopes of work, AV schematics, documentation, and vendor communications for installations and retrofits
- Identify and recommend technologies and automation strategies to improve scalability and efficiency
- Maintain detailed documentation of deployed AV configurations, change history, and versioning
- Lead or assist with root cause analysis and long-term resolution of AV issues
- Mentor junior engineers in troubleshooting and automation techniques
- Develop project timelines, resource estimates, and product refresh schedules
- Serve as Tier 3 support for complex AV production issues and escalations
- Travel up to 20% for deployments, testing, and operational support
- Own full project lifecycle from requirements gathering and design reviews through deployment and operational support
- May require occasional off-hours work
Requirements:
- Bachelor’s degree in IT, Engineering, or equivalent experience
- QSC Q-SYS certification
- Strong remote support experience
- 4+ years in a corporate IT or AV integration environment, with at least 3 years working directly with commercial AV systems
- Proficient in supporting video conferencing platforms such as Google Meet, Zoom, Logitech, and Neat
- Programming and automation experience with Python, Ansible, or PowerShell
- Strong understanding of AV over IP technologies and networking fundamentals
- Experience with AV control system logic and user interface design is a plus
- Excellent problem-solving and analytical skills, with attention to detail and a proactive mindset
- Strong verbal and written communication skills; capable of translating technical concepts for diverse audiences
- Experience supporting live production events or hybrid broadcast-style setups is a bonus
Benefits:
- EOS is committed to creating a diverse and inclusive work environment
- Equal opportunity employer
Similar Jobs
Technical Support Engineer I
Technical Support Engineer I supporting Verisma customers with software, hardware, and network troubleshooting. Resolving technical issues through remote assistance, documentation, escalation, and customer follow-up.
Mid-Level Support Analyst
Analista de Suporte Pleno instalando, configurando e mantendo produtos da NDD, plataforma de gestão e automação tecnológica. Solucionando incidentes, homologando versões e apoiando clientes e parceiros.
Senior Technical Support Engineer
Senior Technical Support Engineer supporting Ping Identity’s SaaS identity and access-management solutions. Troubleshooting web applications, authentication protocols, networking, and premium-customer SLAs.
Maintenance Technical Support Coordinator IV
Ryder roadside maintenance coordinator resolving Tier 2 fleet breakdowns through technical diagnosis and dispatch decisions. Improving customer uptime while mentoring call-center teams.
IT Support Technician
IT Support Technician supporting drivers and fleets with ELDs, tablets, and dashcams. Troubleshooting Geotab, Samsara, and Motive technology for Helpt’s clients.
Technical Analyst
Technical Analyst resolving complex enterprise software support escalations for Workday-focused OneSource Virtual. Diagnosing batch, database, integration, API, and payroll tax issues.
Technical Support Operations Manager
Technical Support Operations Manager scaling support systems for Rad AI’s healthcare AI platform. Leading engineers, automation, incident response, and enterprise radiology deployments.
Technical Support Representative
Technical Support Representative resolving customer software issues for a remote operations team. Troubleshooting, onboarding users, and escalating technical problems to product teams.
Technical Support Engineer
Technical Support Engineer troubleshooting Linux, networking, storage, and GPU issues for Hyperbolic Labs' AI cloud. Owning customer tickets, SLAs, runbooks, and critical on-call escalations.
Technical Support Representative – L2
L2 Technical Support Representative resolving complex Autodesk and Stratus issues for MEP contractors. Using AI-driven diagnostics, automations, and knowledge management to scale technical support.
N1 Support Analyst – Temporary
Analista de Suporte N1 remoto para sistemas de PDV, incluindo Linx e Bling. Diagnóstico, instalação, manutenção e atendimento técnico aos clientes.
Technical Support Analyst – Lending Technology
Technical Support Analyst troubleshooting Hawthorn River lending platforms for CSI’s financial-institution customers. Investigating logs, databases, APIs, and integrations while supporting releases and escalations.
Loan Origination System Support Analyst
Loan Origination System Support Analyst supporting banks with Hawthorn River loan origination software. Troubleshooting lending workflows, documentation, onboarding, training, and customer issues.
Client Support Analyst
Client Support Analyst troubleshooting BlueMatrix web applications for investment research and knowledge management. Supporting global clients through portal, email, and phone during ET business hours.
Client Support Analyst
Client Support Analyst supporting BlueMatrix’s web applications for investment research and knowledge management. Troubleshooting client issues using Linux, SQL, and Python or Perl.
IT Support Engineer – Level 1
L1 IT Support Engineer supporting SOFTSWISS workplace devices, access control, and corporate systems in Warsaw. Maintaining equipment, user accounts, documentation, and endpoint stability.
Production Support Analyst II
Production support analyst stabilizing FIS fintech applications and technology services. Investigating incidents, resolving root causes, and improving operational reliability.
Senior Solutions Support Engineer
Solutions Support Engineer troubleshooting Wiz’s cloud-native security platform across AWS, Azure, and GCP. Building AI-driven automation to improve support triage and resolution efficiency.
Senior Technical Support Representative
Technical support representative troubleshooting Granicus GovTech SaaS products for government customers. Managing escalations, SLAs, case quality, and 24/7 support operations.
Application Support Analyst
Application Support Analyst supporting HNL Lab Medicine’s healthcare applications, interfaces, and devices. Troubleshooting systems, maintaining documentation, and coordinating upgrades and user support.