Recruitment Operations Manager
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Job Description
Recruitment Operations Manager leading recruiter teams and ATS workflows for Hire Hangar, which connects talent with vetted employers. Improving staffing processes, metrics, and client service remotely.
Responsibilities:
- Lead and manage a team of recruiters, providing day-to-day oversight, coaching, and performance guidance
- Oversee end-to-end recruitment operations, ensuring process consistency, quality, and efficiency
- Manage and optimize ATS usage, ensuring accurate data entry, pipeline tracking, and reporting
- Drive operational improvements across sourcing, screening, and placement workflows
- Serve as a point of escalation for team challenges, client needs, and process gaps
- Monitor team metrics and KPIs, identifying trends and implementing corrective actions
- Support client account management activities and service delivery
- Collaborate with internal stakeholders to align recruitment operations with broader business goals
- Complete the application form and record a video as the first interview step
Requirements:
- Staffing agency background is non-negotiable
- At least 2 years of operations experience in a recruitment environment
- Proven experience in a managerial or senior leadership role overseeing recruiters or recruitment coordinators
- Hands-on experience with ATS platforms and recruiting technology stacks
- Experience building recruiting automations and systems, such as sourcing workflows, ATS/data checks, referral systems, or alerts
- Strong written and spoken English with a professional, clear communication style
- Ability to manage high-volume, fast-moving operations while maintaining quality and accuracy
- Prior remote work experience
- Fluency with remote collaboration tools and platforms such as Slack, Zoom, Google Workspace, Asana, or similar
- Ideally experience working with US- or UK-based companies
- Preferred: client account management or primary client relationship experience
- Preferred: recruitment reporting, data analysis, and operational metrics
- Preferred: process documentation, SOPs, or team training experience
- Ability to work 9:00 AM–5:00 PM EST / US time zones
- Must complete a video interview within the requested timeline if selected for screening
Benefits:
- Competitive pay
- Real growth opportunities
- Commission offered
- Remote work arrangement
- Opportunity to work with fast-growing global companies
- Long-term career-building opportunity
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