Region CFS Director
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Regional CFS Director leading Customer Financial Services operations for AutoNation, a major U.S. automotive retailer. Improving dealership finance performance through coaching, training, analytics, and lender partnerships.
Responsibilities:
- Serve as the field subject matter expert for CFS operations
- Partner with Corporate, Market, and Store leadership to improve operational execution and business performance
- Coach, develop, and support CFS Development Managers
- Develop action plans with Market Presidents and General Managers to improve PVR, product penetration, VPP, CSI, profitability, and other KPIs
- Attend Monthly Operating Reviews and provide strategic recommendations based on trends, performance data, and business opportunities
- Lead, coach, develop, and manage the CFS Trainers team
- Consult on compensation strategies, pay plans, staffing, and performance management initiatives
- Identify capability gaps and develop learning strategies
- Design, implement, and facilitate training programs for initiatives, technology, processes, and leadership development
- Lead change management efforts and ensure field adoption
- Measure and refine learning programs using performance metrics, business outcomes, and participant feedback
- Support development, launch, and continuous improvement of AutoNation CFS initiatives
- Build relationships across Corporate and Field Operations to align enterprise priorities
- Use data and performance analytics to prioritize opportunities and recommend actions
- Maintain field presence through dealership visits, coaching, assessments, and leadership meetings
- Facilitate national and regional CFS meetings, MORs, conference calls, and leadership workshops
- Collaborate with product partners to improve product performance, penetration, profitability, and customer experience
- Monitor partner performance using data, financial analysis, and KPIs
- Implement lender and product initiatives with corporate CFS leadership
- Drive field alignment and accountability across markets and dealerships
- Partner with AutoNation Finance on CFS strategies, financing initiatives, and dealership execution
- Monitor AutoNation Finance performance and key metrics across the assigned territory
- Resolve operational challenges involving lender programs, products, deal funding, and partner processes
Requirements:
- Strategic business partnership and operational leadership experience in Customer Financial Services (CFS) or a related automotive retail function
- Experience coaching, developing, and managing managers and trainer teams
- Experience improving performance metrics including Per Vehicle Retail (PVR), product penetration (PI), Vehicle Protection Products (VPP), Customer Satisfaction (CSI), profitability, and other KPIs
- Experience developing and facilitating training programs
- Experience leading change management and organizational capability initiatives
- Experience using data, performance analytics, and financial analysis to identify trends and opportunities
- Experience with compensation strategies, pay plans, staffing, and performance management initiatives
- Knowledge of lender programs, product offerings, deal funding, partner processes, and automotive finance operations
- Ability to partner with Corporate, Market, Store, dealership, lender, product, and AutoNation Finance stakeholders
- Ability to maintain a regular field presence through dealership visits, coaching sessions, operational assessments, and leadership meetings
Benefits:
- Competitive compensation and 401k matching
- Insurance plans (health, dental, vision)
- Maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Deals and discounts through YouDecide, a website with offers from top providers and retailers
- DRVPNK mission and charitable engagement supporting cancer research and treatment
Similar Jobs
Clinical Innovation Executive Director
Clinical innovation executive directing AI, automation, and digital transformation for Worldwide Clinical Trials, a global CRO. Building scalable clinical-development solutions, governance, and measurable business value.
Managing Director
Managing Director scaling QCA's SaaS cybersecurity compliance platform from startup to scale-up. Leading commercial growth, international expansion, and strategic operations.
Managing Director
Managing Director scaling QCA’s SaaS cybersecurity compliance platform from startup to scale-up. Leading commercial growth, international expansion, and ownership-driven value creation.
Managing Director
Managing Director scaling GovConnect’s government facility-management platform across Latin America. Leading market entry, public-sector sales, partnerships, operations, and growth.
Managing Director
Managing Director scaling GovConnect’s GovTech facility-management platform across Latin America. Leading market entry, public-sector sales, partnerships, operations, and sustainable growth.
Managing Director
Managing Director scaling QCA’s SaaS cybersecurity compliance platform from startup to scale-up. Leading commercial growth, international expansion, and strategic operations.
Managing Director – Management Buy-In
Managing Director scaling QCA’s SaaS platform integrating NIS2 and DORA compliance. Driving commercial growth, international expansion, and shareholder value creation.
Director, PACS
Director, PACS leading PACS, VNA, and enterprise imaging strategy for SimonMed's nationwide outpatient medical imaging network. Driving technology transformation, reliability, governance, and innovation across approximately 180 centers.
Director, Capital Markets
Director Capital Markets für eine wachsende Beratungs-Boutique. Leitung von Capital-Markets- und Transformationsprojekten bei Banken und Finanzdienstleistern in Deutschland.
Senior Director, AP Test Publishing
Senior Director leading College Board’s AP exam publishing operations, governance, and insourcing. Managing print, accommodated, and Braille exam delivery with vendors and internal teams.
Director, Intellectual Property – USG Data Rights
IP Director advising Collins Aerospace, an aerospace and defense technology company, on patents, government data rights, and IP strategy. Leading negotiations, prosecution, litigation oversight, and M&A diligence.
Senior Clinic Director – Phase I CRU
Senior Clinic Director leading Fortrea’s multi-site clinical pharmacology operations and client partnerships. Driving clinical research delivery, governance, growth, and client satisfaction across US and Canada.
Director, Product Support
Product Support Director leading Genesys’ global SaaS and AI-powered customer support organization. Driving operational excellence, scalable digital support, and customer outcomes across US West teams.
Director of Demand Planning
Director of Demand Planning leading forecasting and S&OP for Thrive Market’s online grocery platform. Building Anaplan tools connecting demand to inventory, fulfillment, transportation, and capacity.
Director, Intellectual Property – USG Data Rights
IP and U.S. Government data-rights director advising RTX’s aerospace and defense business. Managing patents, agreements, infringement risks, litigation, and product-development strategy.
Director – Industry Advisor, TMT
TMT industry advisor driving Salesforce consulting growth, strategic accounts, and digital transformation at Coastal. Leading advisory engagements, go-to-market strategies, and executive client relationships.
Client Director
PubSec Client Director expanding SHI’s IT solutions business with enterprise and pharmaceutical clients. Building executive relationships, managing sales pipelines, and exceeding revenue targets.
CMC Asset Lead – Director Level, Consulting
CMC consulting lead advancing Shennon Biotechnologies’ trispecific T-cell engager for small cell lung cancer to IND. Owning CDMO strategy, GMP quality, analytical development, regulatory content, and clinical supply.
Director – Member Engagement
Director of Member Engagement driving member value, retention, and participation for Advanced Energy United, a national clean-energy trade association. Leading engagement strategy, events, surveys, and a member engagement team.
Group Director – Experience Strategy
Group Director shaping omnichannel and personalized experiences for pharmaceutical, biotech, and healthcare clients. Leading strategy, insights, and innovative deliverables at EVERSANA INTOUCH.