Director – Member Engagement
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Job Description
Director of Member Engagement driving member value, retention, and participation for Advanced Energy United, a national clean-energy trade association. Leading engagement strategy, events, surveys, and a member engagement team.
Responsibilities:
- Lead strategy and activities to build and maintain member relationships and engagement
- Develop and execute a data-driven member engagement strategy
- Strengthen relationships, increase meaningful participation, and demonstrate membership value
- Partner with Sales, Policy, Programs, Events, Communications, and other teams to deliver a coordinated member experience
- Connect member priorities with advocacy initiatives, educational programming, events, and industry relationships
- Address relationship gaps, emerging concerns, and disengagement risks through follow-up, issue resolution, and fulfillment of commitments
- Manage the annual member survey process
- Lead event strategy, planning, and execution
- Collaborate with the policy team on member engagement and event content
- Initiate and coordinate engagement activities aligned with the organization’s mission, vision, and goals
- Manage and develop the member engagement and data team and external vendors
- Report to the VP of Sales and Business Relations
- Collaborate with sales, marketing, communications, and policy teams
Requirements:
- 7-10 years of member-related experience at a non-profit membership association
- Clear understanding of the role of trade associations
- Direct experience coordinating small to mid-scale events, both online and in-person, in geographically dispersed locations
- Independent and effective time management
- Excellent organizational skills and attention to detail
- Interest in energy and transportation issues
- Understanding of the importance of policy advocacy to advance an organizational agenda
- Excellent interpersonal and relationship-building skills
- Experience managing and mentoring junior staff
- Excellent verbal and written communications skills
- Ability to independently draft clear, comprehensive, and persuasive written documents appropriate for intended audiences
- Entrepreneurial approach and intellectual curiosity
- Excellent listening and problem-solving skills
- Strong work ethic, demonstrated initiative, and commitment to achieving goals
- Ability to travel on an as-needed basis up to 33% of the year
- Residence in the U.S. required
Benefits:
- Medical, dental, and vision insurance for employees and their families
- Medical premiums covered for employees at 100%
- Flexible spending plans for health care and dependent care
- Profit Sharing opportunities
- Annual merit-based compensation increases
- $75/month personal wellness reimbursement
- $50/month phone stipend
- Up to $200 reimbursement for home office set-up
- Accrued Paid Time Off
- 11 Federal Holidays
- Annual end-of-year closure
- Parental Leave
- Professional development reimbursement
- 401(k) plan with matching incentives
- WMATA Transit Smart Benefits for DMV employees
- Fully remote work arrangement
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