Director of Demand Planning
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Job Description
Director of Demand Planning leading forecasting and S&OP for Thrive Market’s online grocery platform. Building Anaplan tools connecting demand to inventory, fulfillment, transportation, and capacity.
Responsibilities:
- Own the demand forecasting process using historical performance, seasonality, promotions, assortment changes, and business trends
- Track forecast accuracy and bias, investigate variances, and refine models and assumptions
- Build and lead a cross-functional S&OP cadence connecting demand, supply, operational capacity, and financial goals
- Surface risks, align stakeholders on tradeoffs, and drive clear decisions and accountability
- Enhance demand forecast models in Anaplan and develop supply chain planning tools for labor, transportation shipments, corrugated materials, and space
- Collaborate with Merchandising, Marketing, Growth, Finance, and Operations to gather inputs and maintain a shared view of expected demand
- Translate forecast changes into implications for purchasing, staffing, transportation, and fulfillment capacity
- Set priorities, coach team members, and strengthen analytical capabilities
- Establish planning assumptions, reporting, documentation, and workflows that support growth
- Participate in periodic leadership meetings, company events, and operations summits
Requirements:
- Demonstrated success leading demand planning or forecasting in e-commerce, grocery, consumables, subscription commerce, or a similarly complex business with recurring demand and seasonal variability
- Strong quantitative and analytical skills, including experience developing forecasting models, evaluating forecast accuracy and bias, and translating complex data into business decisions
- Hands-on experience building and enhancing Anaplan models, with the ability to translate business needs into practical planning tools
- Experience building or strengthening an S&OP process and connecting demand forecasts to inventory, capacity, financial planning, and operational execution
- Strong cross-functional relationship and influencing skills
- A builder mentality and comfort working with evolving systems and processes
- Experience leading and developing a planning team while staying close to the data, models, and day-to-day work
- Clear communication and sound judgment, with the ability to explain complex findings, surface risks early, and recommend actionable next steps
- Employees must be based in the United States throughout employment
Benefits:
- Comprehensive health benefits (medical, dental, vision, life and disability)
- Competitive salary (DOE) + equity
- 401k plan
- 9 Observed Holidays
- Flexible Paid Time Off
- Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences
- Ability to work in our beautiful office in Playa Vista
- Free Thrive Market membership with exclusive employee discount
- Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
- Periodic travel for leadership meetings, Thrive Market events, and operations summits
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