Regional Director – Financial Aid
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Job Description
Regional Director of Financial Aid managing financial aid operations at Arizona College of Nursing. Leading a team to ensure student success and financial health of student accounts.
Responsibilities:
- Develop and implement short- and long-term strategies and goals focused on student retention and experience.
- Lead impactful projects and identify opportunities for organizational improvement.
- Ensure transparency and partnership across departments in all initiatives, particularly with quality assurance.
- Partner with campus leadership and staff to ensure alignment on financial aid strategies.
- Identify, hire, and retain top talent.
- Ensure operational efficiency while providing mentorship, professional development, and coaching.
- Identify training needs and create training programs to improve team members’ knowledge and efficiency within Financial Aid.
- Oversee initial approval for VA benefits for all assigned campus locations, timely certification of all VA benefits, and School Certifying Official (SCO) annual training.
- Train team on expected service-level agreements to ensure consistently high student satisfaction.
- Handle escalated or high-need student cases, ensuring all interactions are documented properly.
- Analyze team data and metrics to facilitate changes that meet organizational goals.
- Utilize business intelligence analytics to maintain expected service-level agreements.
- Create and maintain a culture of excellence and inclusivity through team activities, initiatives, and open communication.
Requirements:
- Minimum of 7 years of Title IV aid administration experience.
- Minimum of 7 years of progressive experience in Financial Aid, including at least 4 years leading a team of Financial Aid professionals.
- High degree of professionalism and discretion dealing with confidential information.
- Effective verbal and written communication skills.
- Ability to drive execution of tasks and change within an organization.
- Ability to travel out-of-state up to 5 times per year.
- Bachelors’ Degree from an accredited college or university.
Benefits:
- Competitive pay and opportunities for professional development
- Dynamic organizational culture within a supportive working environment
- Comprehensive medical, dental, and vision benefits
- Rest and relaxation with paid sick leave and holiday benefits
- Preparation for the future with a 401(k) and company match
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