Regional Director of Operations – Hospitality
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Job Description
Regional hotel operations leader overseeing Choice-branded properties for ARK Hospitality. Driving profitability, brand compliance, guest satisfaction, and leadership development across a growing portfolio.
Responsibilities:
- Provide operational leadership and strategic oversight for multiple Choice-branded hotels within the assigned portfolio
- Partner with General Managers to drive revenue growth, profitability, guest satisfaction, and market performance
- Ensure compliance with brand standards, company policies, franchise requirements, and regulatory guidelines
- Conduct property visits, operational audits, and performance reviews
- Analyze financial statements, labor reports, operating expenses, and key performance indicators
- Develop and execute strategies to improve guest experience, efficiency, and property performance
- Recruit, coach, mentor, and develop General Managers and property leadership teams
- Support hotel openings, transitions, acquisitions, renovations, and brand conversions
- Partner with sales, revenue management, and marketing teams to maximize occupancy, ADR, RevPAR, and market share
- Lead accountability initiatives and performance management processes
- Foster a culture focused on hospitality, employee engagement, operational excellence, and owner results
- Communicate with executive leadership regarding property performance, challenges, opportunities, and strategic initiatives
Requirements:
- Minimum 5 years of multi-property hotel operations leadership experience
- Prior experience as a Regional Director of Operations, Area Director, Multi-Unit General Manager, or similar hospitality leadership role strongly preferred
- Experience with Choice Hotels brands highly preferred
- Experience with Everhome Suites®, Cambria®, Comfort, Quality, Sleep Inn, MainStay, WoodSpring Suites, or similar brands is a plus
- Demonstrated success leading multiple hotel properties and achieving financial and operational objectives
- Strong knowledge of Front Office, Housekeeping, Maintenance, Revenue Management, Food & Beverage where applicable, and Guest Services
- Experience with budgeting, forecasting, P&L management, labor controls, and financial performance analysis
- Strong leadership, coaching, and talent development capabilities
- Excellent communication, presentation, and relationship-building skills
- Proficiency with hotel Property Management Systems (PMS), Microsoft Office Suite, and hospitality reporting platforms
- Bachelor's Degree in Hospitality Management, Business Administration, or related field preferred; equivalent experience will also be considered
- Ability and willingness to travel extensively, including overnight travel
- Must reside within a reasonable distance of a major commercial airport
- Preferred residence in the Central or Eastern United States; qualified candidates nationwide will be considered
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off (PTO)
- Paid Holidays
- 401(k) with Company Match
- Professional Development Opportunities
- Internal Growth & Advancement Opportunities
- Employee Hotel Discounts
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