Regional IT Administrator
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Job Description
Regional IT Administrator responsible for managing endpoint devices and network infrastructure for various schools. Serving as the primary contact for technology services and providing 24/7 support.
Responsibilities:
- Manage all aspects of schools’ network infrastructure, (servers, switches, firewalls, storage, etc.) to ensure devices remain current, supported, and performing to meet the demands of the schools.
- Includes proactive tracking, planning and purchasing, installing, deploying, updating, repairing, etc.
- Manage vendor relationships for outsourced systems and services, e.g., security, remote backups, VOIP phone services, internet service providers, etc.
- Perform software and hardware installation for both onsite employees and remote school staff.
- Maintain asset control for all school and corporate assets in the field, including managing lifecycle replacements of all IT assets, including certified destruction.
- Use a centralized inventory management system, responsible for maintaining an up-to-date, auditable inventory of all technology assets for assigned schools.
- Partner with school management and Stride finance to establish annual budgets and control technology costs.
- Complete all tickets escalated from the Stride IT Service Desk.
- Provide 24/7/365 on-call support when warranted.
- Perform troubleshooting and problem analysis for the purpose of diagnosing, repairing and/or replacing equipment.
- Report and escalate system issues to the Manager, Regional Technology as appropriate.
- Proactively identify recurring technology issues for further address by management.
- Travel onsite when required
Requirements:
- Three (3) years of relevant experience
- Experience with Microsoft 365 Admin Center, Intune, and Entra ID
- Experience with Microsoft Windows 11 OS
- Understanding and proficiency in computer networking
- Understanding of and proficiency in computer hardware and software
- Ability to work independently and with minimal supervision
- Ability to travel approximately 20% of the time
- Ability to support business productivity tools such as Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.)
- Intermediate, practical ability to support end user use of business productivity tools such as Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.).
- Proficiency in ability to support website navigation
- Ability to clear background check
Benefits:
- health benefits
- retirement contributions
- paid time off
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