Regional Operations Director
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Job Description
Regional operations leader overseeing P&L, performance, culture, and medical quality across 14 VCA veterinary hospitals in Atlanta. Coaching hospital leaders and driving sustainable growth.
Responsibilities:
- Drive performance, strengthen hospital culture, and elevate veterinary medicine and patient care across the assigned region
- Provide strategic direction and hands-on operational leadership across 14 hospitals
- Own and deliver regional P&L and KPIs
- Coach hospital leaders and hold them accountable for results
- Identify growth opportunities and optimize service offerings, appointments, capacity, labor, inventory, and workflows
- Enhance doctor productivity while maintaining medical excellence and patient outcomes
- Manage pricing strategies, discount governance, and fee structures
- Use financial, operational, and medical-quality insights to guide decisions and mitigate risk
- Execute enterprise-designed programs across hospitals
- Ensure exceptional client and Associate experiences and high-quality medical care
- Build partnerships with hospital leaders and foster a people-first, high-trust culture
- Develop leadership capability through training and coaching
- Lead regional talent strategy, including doctor and hospital-leader recruitment, bench development, growth, and retention
- Guide performance management, team engagement, culture-building, and employment-law compliance
- Collaborate with Group Vice President and Medical and Patient Care leaders as an integrated Triad of Care
- Align operational decisions with medical priorities and support consistent medical quality
- Support veterinarian retention, onboarding, doctor engagement, and new graduate success
- Resolve non-medical client escalations
- Collaborate with Marketing on regional initiatives, community presence, programs, and brand strategies
- Ensure implementation of local and company-level marketing plans
Requirements:
- Bachelor’s Degree / MBA or DVM or a degree in healthcare
- 8+ years driving multi-unit operational performance with end-to-end P&L responsibility; 10+ years preferred
- Advanced digital fluency with productivity platforms, including MS365
- Strong proficiency in data and analytics platforms, including Excel and Power BI
- Ability to read, write, and speak English
- Ability to relocate for career pathing
- Experience in the veterinary, healthcare, or related service industry preferred
- Strong understanding of hospital operations, P&L management, pricing execution, contract coordination, revenue optimization, and labor management
- Ability to learn and adopt new technologies and company systems
- Strong analytical skills and ability to interpret financial, operational, and medical performance data
- Ability to align operational decisions with medical priorities
- Skilled communicator able to translate complex ideas into understandable guidance
- Ability to stand, walk, stoop, kneel, crouch, and climb
- Ability to lift, carry, and move up to 50 pounds
- Good hand-eye coordination, arm-hand-finger dexterity, and close vision
- Ability to work around airborne particles, illness from patients, and animal-care chemicals
- Ability to travel within the United States up to 75% of the time
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Paid vacation days
- Paid sick days
- 401(k)
- Generous employee pet discounts
- Competitive compensation
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