Regional Operations Manager, STAT
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Job Description
Regional Operations Manager at STAT Courier managing logistics and client relations. Ensuring compliance, process improvements, and leading operational teams in regional operations.
Responsibilities:
- Act as a liaison between STAT Courier and external stakeholders to educate on STAT Courier services and ensure customer satisfaction
- Address and resolve all inquiries, including escalated emergent requests, in a timely and professional manner to the satisfaction of all stakeholders
- Draft, prepare and maintain assigned RFP’s; manage assigned awarded contracts
- Implement new business operations
- Define, implement and maintain contract goals and business outcomes, ensuring compliance and attainment
- Act as a main point of contact for Clients, when issues related to their program arise
- Provide ongoing, day-to-day service support to client personnel
- Present annual plan reviews and work in a consultative manner with key Clients
- Analyze data to identify areas for improvement
- Positively represent STAT Courier at in-services events and trade shows, acting as subject matter expert
- Educate Clients on STAT Courier procedures and services
- Lead and manage a team of drivers and staff, providing guidance and support
- Interview, hire, and manage drivers in multiple regions
- Meet, coach and mentor direct reports at least once monthly; this can include providing or seeking feedback, setting expectations, updates and development opportunities
- Manage and maintain fleet levels including, but not limited to, talent acquisition, training, compliance, coverage, and documentation
- Provide executive updates/reports to the Director, as required
- Provide requested data/information to internal stakeholders who are assisting in the continuous monitoring and coordination of quality management activities
- Uphold all STAT Courier Corporate values
- Adhere to and follow all STAT Courier policies and procedures at all times
- Ensure compliance with all relevant laws and regulatory regulations
- Ability to drive a route when necessary
- Travel throughout assigned region
Requirements:
- High School Diploma or G.E.D.
- Bachelor’s degree or equivalent work experience
- Minimum of 2 years’ experience in Account Management preferably in a regional capacity
- 5+ years of experience in a role with budgetary responsibilities
- 5+ years of previous leadership or supervisory experience or related experience
- Valid US Driver’s License
- Experience in developing, promoting and building key relationships
- Ability to maintain high level of confidentiality
- Knowledge of cost analysis and budgets
- Detail oriented and ethical
- Moderate to advanced computer skills
- Strong organization skills and ability to identify, prioritize and respond to multiple deadlines
- Works independently and demonstrates effective problem-solving skills
- Demonstrate leadership skills, including but not limited to delegating, planning and coaching
- Ability to handle questions and resolve issues in a constructive manner
- Adaptability to learn new systems
Benefits:
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
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