Relocation Operations Training Specialist
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Job Description
Remote Relocation Operations Training Specialist designing training, documentation, and change initiatives for Sirva’s global relocation operations. Supporting client accounts, process rollouts, and operational readiness.
Responsibilities:
- Design, develop, deliver, and continuously improve training programs, communications, operational documentation, and change management initiatives supporting Sirva operations and strategic client accounts
- Serve as a liaison between Account Management, Operations, Learning & Development, and client stakeholders
- Develop, coordinate, and facilitate onboarding and ongoing training programs for consultants, CXO teams, and operational stakeholders
- Facilitate instructor-led, virtual, and self-paced learning solutions
- Measure training effectiveness through surveys, participant feedback, and operational performance trends
- Maintain training calendars and ensure timely delivery of required learning programs
- Develop and maintain training materials, process documentation, job aids, operational guides, presentations, and client-facing collateral
- Ensure materials meet client branding, formatting, language, and quality standards
- Perform quality reviews for accuracy, consistency, completeness, and alignment
- Produce client-ready presentations and communications
- Support operational and client-driven initiatives from planning through implementation and post-launch adoption
- Coordinate stakeholders, dependencies, timelines, communications, and training activities for new process rollouts
- Facilitate lessons learned reviews and identify risks, gaps, and improvement opportunities
- Identify opportunities to improve training effectiveness, operational consistency, and employee productivity
- Leverage emerging technologies, AI tools, learning platforms, and automation solutions
- Monitor training metrics and operational feedback to recommend process improvements
- Support governance activities related to training documentation and change implementation
Requirements:
- Exceptional attention to detail with demonstrated ability to deliver highly accurate, polished, and professional work products
- Strong organizational skills and project coordination with ability to manage multiple competing priorities
- Ability to anticipate dependencies, risks, and downstream impacts of operational changes
- High level of accountability and ownership for deliverables
- Ability to work independently while collaborating effectively across global teams
- Strong presentation, facilitation, and communication skills
- Ability to develop and deliver high-quality client-facing communications, training materials, and presentations
- Experience using AI-enabled productivity tools, Microsoft Copilot, learning technologies, and digital content platforms
- Experience supporting large, complex client accounts preferred
- Minimum 5 years’ experience in Relocation Operations strongly preferred
- Experience with both US Domestic and Global Operations preferred
- Experience with project implementation and operational change management
- Bachelor's Degree preferred
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- FSA/HSA
- Employer HSA Match
- Life & Disability Insurance
- Paid Time Off
- Volunteer Time Off
- ID Theft Protection Plan
- Comprehensive benefits package
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