Customer Training Manager – France
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Job Description
Customer Training Manager scaling in-person training across France for voize's AI companions. Adapting German methods for healthcare facilities and improving documentation adoption.
Responsibilities:
- Establish and scale the customer training program for voize's expansion into France
- Adapt the proven German-market training methodology for French healthcare facilities
- Lead in-person training sessions for groups of 10–15 healthcare providers in French-speaking regions
- Refine training materials and playbooks for the French market and individual customers
- Travel to customer sites, estimated 2–3 weeks per month, to deliver on-site training and support go-live activities across France
- Collaborate with Customer Success, Product, and the German training team
- Measure and report on training effectiveness using adoption metrics and feedback
- Ensure compliance with French healthcare regulations and documentation requirements, including GDPR and relevant standards
Requirements:
- 3+ years in training, onboarding, or customer enablement in B2B, ideally healthcare or another technical environment
- Experience building a training program from scratch
- Proven track record designing and delivering in-person training to non-technical and mixed-ability audiences
- Business-fluent French at C2 or bilingual level, including regional and cultural nuance
- Working English for the international team; English at B2 (advanced) level or higher
- Ability to use adoption metrics and feedback to improve training
- Ability to work around legacy EHRs and limited IT infrastructure
- Legal right to work in France
- Willingness to travel, potentially up to 80% in a week, within France and elsewhere in Europe
- English resume required
Benefits:
- Virtual stock options
- Flexible working hours
- Regular team collaboration and learning opportunities
- Significant opportunity for impact and rapid growth
- Competitive salary and benefits package
- 25 days of paid vacation per year plus French public holidays
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