Associate Director, Learning & Development, Chronic Care Trainer
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Job Description
Associate Director delivering regional learning, coaching, and onboarding for Merck’s Chronic Care field teams. Adapting national training strategy to customer needs across the United States.
Responsibilities:
- Support and facilitate field-based learning for Chronic Care Customer Team Representatives within an assigned region
- Partner with Chronic Care Sales Leadership, Learning & Development, and cross-functional stakeholders to execute regional training aligned with national strategy
- Build representatives’ clinical, managed care, and commercial acumen
- Deliver and facilitate clinical, product, and disease state training using HQ-approved materials tailored to Chronic Care portfolios
- Conduct field-based coaching and ride-alongs to improve customer engagement, selling effectiveness, and account management capabilities
- Support new-hire onboarding with sales leadership across product knowledge, compliance, and customer engagement
- Assess training needs across districts and territories with commercial operations, regional cardiovascular managers, and customer team leaders
- Align L&D plans with territory business plans and customer needs
- Identify regional business opportunities and translate them into targeted learning interventions
- Adapt national L&D content to local market dynamics and Chronic Care customer types
- Provide feedback to HQ on learning effectiveness and gaps
- Act as a bridge between field teams and L&D
- Collaborate with marketing, medical, and access teams to ensure consistent and compliant training delivery
Requirements:
- Bachelor’s degree required; Business, Life Sciences, or Education preferred
- 5+ years of relevant experience in sales, training, marketing, or healthcare field roles
- Experience in Chronic Care, specialty, or cardiovascular/endocrinology space
- Demonstrated ability to deliver training in-person and virtually
- Demonstrated ability to coach field teams effectively
- Strong interpersonal, communication, and influencing skills
- Ability to analyze field insights and translate them into actionable development plans
- High level of adaptability and ability to work in a dynamic field environment
- Prior field training or learning facilitation experience preferred
- Experience supporting product launches or competitive markets preferred
- Strong understanding of account-based selling and healthcare ecosystem navigation preferred
- Advanced presentation and facilitation skills preferred
- Reside within the assigned region
- Valid driving license required
- No visa sponsorship
- 25% travel required
Benefits:
- Annual bonus
- Long-term incentive, if applicable
- Medical, dental, and vision healthcare
- Other insurance benefits for employee and family
- Retirement benefits, including 401(k)
- Paid holidays
- Vacation
- Compassionate days
- Sick days
- Remote work arrangement
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