Team Manager, Training
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Job Description
Pearson enterprise training leader scaling instructor-led learning services. Managing global delivery teams, customer outcomes, operating models, and revenue growth.
Responsibilities:
- Lead and develop a cross-functional Instructor-Led Training team, including Training Architects, Operations Managers, and Schedulers
- Define the enterprise training strategy, operating model, governance, tools, and processes required to scale Pearson’s live training business
- Ensure Training Architects partner with clients to understand learning needs, participant profiles, timelines, content requirements, and delivery expectations
- Oversee operational handoffs, instructor scheduling, external trainer coordination, class readiness, delivery logistics, and post-training follow-through
- Manage team utilization, capacity planning, workload balance, staffing needs, and delivery priorities aligned to customer demand and revenue expectations
- Review training offerings, identify new opportunities, and package training solutions for enterprise clients
- Equip Sales and Go-to-Market teams with training offering details, qualification guidance, positioning, delivery assumptions, and customer value messaging
- Monitor customer satisfaction, learner feedback, instructor performance, delivery risks, operational metrics, and repeat business opportunities
- Serve as an escalation point for strategic customer issues, delivery risks, scheduling challenges, instructor concerns, and cross-functional alignment needs
- Use data and reporting to improve utilization, delivery quality, customer experience, revenue contribution, and scalability
- Build repeatable playbooks, templates, dashboards, and best practices for consistent enterprise training delivery
Requirements:
- Experience leading training, learning services, professional services, customer delivery, or training operations functions in an enterprise business environment
- Experience managing cross-functional teams responsible for solution design, operations, scheduling, customer delivery, and business performance
- Strong knowledge of instructor-led training or virtual instructor-led training operations
- Experience working directly with enterprise clients to understand business needs, define training requirements, align stakeholders, and deliver successful outcomes
- Experience designing Learning plans that may include live training in conjunction with other forms of learning
- Proven ability to manage utilization, capacity planning, performance metrics, operational priorities, and revenue-related expectations
- Experience creating or scaling training offerings, service portfolios, delivery models, playbooks, dashboards, tools, or operating processes
- Strong commercial awareness and ability to collaborate with Sales, Customer Success, Content, Product, Finance, Delivery, and external partners
- Excellent executive communication skills
- Bachelor’s degree or equivalent combination of education and relevant professional experience
- Preferred: experience in enterprise learning, workforce skilling, technology training, education technology, professional certification, or customer-facing learning services
- Preferred: experience with AI skills, cybersecurity, and power skills
- Preferred: experience managing distributed or global teams across multiple time zones and regions
- Preferred: experience with external instructors, training vendors, authorized training partners, or contract trainer networks
- Preferred: experience enabling sales teams, go-to-market planning, or customer-facing training offering collateral
- Preferred: experience with proposals, statements of work, pricing inputs, utilization targets, revenue growth, margin considerations, or business cases
- Preferred: familiarity with training platforms, learning management systems, scheduling tools, CRM systems, reporting dashboards, or resource management systems
Benefits:
- Annual incentive program
- Benefits offered by Pearson (specific benefits are linked but not detailed in the posting)
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