Senior Learning Experience Designer
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Job Description
Senior Learning Experience Designer creating measurable learning programs for Vacatia’s hospitality owner experience. Designing digital, blended, and instructor-led training with Articulate 360.
Responsibilities:
- Lead learning programs from needs assessment and strategy through design, implementation, measurement, and continuous improvement
- Design learner-centered onboarding, technical, service, and leadership programs grounded in adult learning principles and real-world job performance
- Create courses, facilitator guides, microlearning, videos, simulations, assessments, certification tools, and job aids using Articulate 360 and other modern technologies
- Establish measures of skill acquisition, behavior change, role readiness, and operational impact, including CSAT and first-contact resolution
- Manage curriculum governance, content review cycles, version control, design standards, and reusable learning assets
- Support Owner Care, Owner Success, Club Vacatia, retention, escalations, service excellence, leadership development, systems, and other critical capabilities
- Partner with Owner Experience leaders, subject matter experts, and the Training & Learning team
Requirements:
- Bachelor’s degree in Instructional Design, Learning and Development, Human Resources, Education, or a related discipline—or equivalent professional experience
- At least 10 years of progressive experience in instructional design and learning development
- Demonstrated ability to lead complex initiatives from concept through evaluation
- Advanced knowledge of adult learning theory, learning experience design, needs analysis, performance consulting, and curriculum lifecycle management
- High proficiency with Articulate 360, including Rise and Storyline
- Experience creating instructor-led, virtual, digital, and blended learning solutions
- Strong project management, facilitation, consulting, writing, visual communication, stakeholder management, and mentoring capabilities
- Experience using AI tools in instructional design preferred
- Experience within hospitality, travel, customer service, or contact-center environments preferred
- Portfolio demonstrating high-quality instructional design work strongly preferred
- Periodic travel may be required
Benefits:
- Meaningful learning initiatives with direct impact on employee performance and the owner experience
- Instructor-led, digital, blended, and experiential learning solutions
- Collaboration with leaders and subject matter experts across Owner Experiences, Operations, Product, and HR
- Opportunities to explore AI-enabled learning tools, simulations, video, and personalized learning
- Mentoring and strengthening the capabilities of the broader Training & Learning team
- Equal Opportunity Employer supporting a diverse workforce
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