Training Manager
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Job Description
Technical Training & Service Manager building Fieldpiece’s HVACR education and support organization across EMEA. Leading trainers, curriculum, technical support, and regional customer training.
Responsibilities:
- Own and develop Fieldpiece’s EMEA technical training strategy, curriculum, and content
- Deliver training in the field and through video
- Lead, coach, and develop approximately 3–4 technical trainers across Europe
- Create scalable, localized training programs for technicians, distributors, sales teams, ambassadors, and other partners
- Manage training programs in an LMS
- Develop partnerships with training centers, educational institutions, and external training resources
- Oversee regional technical support and repair activities
- Establish training goals, identify knowledge gaps, and measure program effectiveness
- Partner with EMEA leadership, Sales, Marketing, Product, and the U.S. training organization
- Continuously improve technical knowledge and product-expertise delivery throughout EMEA
- Travel approximately 50% throughout Europe, mainly the UK, Italy, France, Benelux, Nordics, and DACH
Requirements:
- Bachelor’s or Associate’s degree in a technical or business discipline, or equivalent relevant experience
- 5+ years of experience in technical training
- Proven experience developing technical curriculum and delivering hands-on training
- 2+ years of experience leading, coaching, or developing a team
- Experience with HVAC/R systems, equipment, tools, or a closely related technical industry
- Strong mechanical and electrical aptitude
- Comfort working hands-on with technical products
- Ability to translate complex technical information into clear, practical training for different audiences
- Experience working across countries, cultures, and functions
- Fluent German and English
- Preference for Italian, French, or Dutch
- Ability and willingness to travel approximately 50% throughout EMEA
Benefits:
- Opportunity to build and lead the EMEA technical training and support organization
- Autonomy to build the program
- Support of experienced colleagues in the U.S.
- Opportunity to stay close to technicians and customers
- Contributions recognized
- Career-building opportunities
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