Renewal and Sales Associate, Group Benefits
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Job Description
Renewal and Sales Associate handling renewals for Group Benefits cases up to 50 lives. Supporting executives in maintaining advisor relationships and negotiating renewal terms.
Responsibilities:
- Responsible for renewals of all GB Small Business Alpha cases and Signature cases up to 50 lives
- Support the Account Executives in building and maintaining successful advisor relationships
- Prepare, send, manage, and negotiate the renewals with plan advisors
- Prioritize and monitor renewal workload by assigned case(s) and by advisor
- Access various internal systems for previous renewals, claims history and other reports
- Adjust renewal rates upwards or downwards depending on case and advisor
- Apply Discretionary Spending Account (DSA)
- Suggest plan design options
- Handle renewal appeals and advisor marketing appeals working with renewal Underwriter
- Assist advisors with selling the renewal
- Handle cost negotiations with advisor on renewals
- Follow up with advisors on renewals
- Track terminations and document reasons for not being able to renew
Requirements:
- Excellent knowledge of renewal process and underwriting
- Good knowledge of GB products and Services
- Good knowledge on pricing
- Good knowledge on alternate plan designs and cost control areas
- Understanding of trends in the GB industry
- Reasonable knowledge on advisor requirements
- Excellent English (and French for Quebec based employees) verbal and written communication skills
- Excellent negotiation skills and ability to influence
- Ability to translate complex information into easily understood messages in a persuasive manner
- Ability to coach/assist plan advisors over the phone or in person
Benefits:
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Employee/family assistance plans
- Retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- Financial education and counseling resources
- Paid time off including holidays, vacation, personal, and sick days
- Statutory leaves of absence
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