Renewal Manager, EMEA
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Job Description
Contract Manager for Startup accounts supporting revenue and customer satisfaction. Managing renewals and building trust with customers for the EMEA region.
Responsibilities:
- supporting revenue function and customer satisfaction with customers who are up to 100 employees
- manage annual customer renewals, month-to-month customer subscriptions, contract questions, and will collaborate closely with a number of internal teams across Ashby’s largest customer segment.
- secure early customer loyalty, guide non-recruiting personas through the renewal process, and provide hands-on assistance to customers.
- Attention to detail on a high volume of accounts will be essential, with an agile approach to secure continuing customers swiftly and solve for these smaller businesses creatively.
- identify opportunities to support these businesses and identify high growth accounts.
- Your work as a Contract Manager directly impacts our broader business goals, with Ashby’s Operating Principles woven into our processes.
Requirements:
- expertise in core contract management competencies
- Navigating pricing and negotiation discussions with empathy and tact, while upholding a high level of respect for the value of Ashby and the services we render
- Leading the renewal process with customers, ensuring timely and successful contract renewals, with terms that align to both the broader business goals and solve for the customer’s needs
- Building and maintaining trust with customers, proactively addressing concerns and ensuring their subscription needs are met at time of renewal and throughout the customer lifecycle
- Managing day-to-day administrative tasks, such as customer outreach, generating order forms, and CRM maintenance
- Understanding contract terminology and how to communicate these terms to customers
- strong background in a combination of sales, customer success, and renewal management
- proven ability to drive contract renewals and enhance customer relationships.
- excellent communication skills over phone and email, and are able to navigate high pressure situations with ease and professionalism (strong public speaking skills translate well to this role)
Benefits:
- You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
- 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
- Unlimited PTO. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
- Twelve weeks of fully paid family leave.
- Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
- $100/month education budget with more expensive items (like conferences) covered with manager approval.
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