Resource Manager, Professional Services
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Job Description
Resource Manager ensuring Professional Services teams are supported in a global software company. Collaborating closely with various stakeholders for resource planning and project delivery.
Responsibilities:
- The Resource Manager plays a critical role in ensuring Professional Services teams are properly staffed, aligned, and equipped to meet project timelines and business objectives.
- This role involves close collaboration with Project Managers, Project Coordinators, Regional Managers, the Sr. Director of Professional Services, Customer Success, and Sales to efficiently manage resources, balance workloads, and ensure smooth project delivery.
- Identify, assign, and allocate resources to ongoing and upcoming projects based on skills, availability, and priorities.
- Maintain a real-time view of resource capacity and project needs across the organization.
- Serve as the primary point of contact for project staffing and collaborate with Sales and Regional Managers to ensure proper coverage for upcoming engagements.
- Own all new engagements at intake and assign resources based on availability and skillset.
- Check in regularly with Project Managers to confirm they have the resources required for project success.
- Collaborate with Sales, Project Managers, Regional Managers, and leadership to forecast future resource requirements.
- Monitor workload balance across consultants.
Requirements:
- 4+ years of experience in resource planning or operations within a software or technology organization.
- Proven ability to manage multiple concurrent projects and balance resources effectively in a fast-paced environment.
- Strong proficiency with resource planning tools (e.g., Wrike)
- Working knowledge of JIRA, Salesforce, required, and NetSuite preferred.
- Excellent organizational, communication, and negotiation skills.
- Applicants must be authorized to work in the United States.
Benefits:
- CAI Software is an "EEO/Veterans/Disabled employer."
- Equal Employment Opportunity
- Disability Accommodation
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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