Shared Services Visit Notes Manager
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Job Description
Overseeing timely documentation compliance of clinical visits within Shared Services. Leading operational oversight and quality assurance initiatives for healthcare documentation processes.
Responsibilities:
- Oversee the timely collection, completion, accuracy, and compliance of all clinical visit documentation.
- Ensure that visit notes meet regulatory standards and are properly downloaded and documented.
- Provide overall leadership and operational oversight of the Shared Services Data Quality team.
- Monitor daily Visit Notes reports and KPI metrics to track documentation status.
- Perform routine quality assurance activities, including audits of documentation and data.
- Act as the primary liaison between Shared Services and Provider Relations.
- Manage escalated cases, grievances, complaints, and ensure timely investigation and resolution.
- Support audit readiness by maintaining accurate documentation records and reports.
- Provide coaching, training, and ongoing development for staff to reinforce policies and standards.
- Drive continuous process improvement initiatives in collaboration with Quality, Compliance, and IT teams.
Requirements:
- Bachelor’s degree in business, health care management, or related field preferred.
- Five years’ experience in a managed care healthcare setting, preferable.
- Experience with Coding (ICD-10), Authorizations, Call Center setting and provider relations preferable.
- One - two (1-2) years’ experience in customer service, quality, and/or auditing experience.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced environment and meet assigned deadlines.
- Excellent organizational skills, accuracy, and attention to detail.
- Ability to operate both independently and collaboratively as required.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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