Responsable ADV
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Job Description
Responsible for managing the client order process from receipt to completion. Ensures smooth operations between clients and internal services at Ensto Novexia.
Responsibilities:
- Piloter l’ensemble du processus de traitement des commandes clients, depuis leur réception jusqu’à leur complétude (facturation, transport, gestion documentaire).
- Vérifier les demandes clients en matière de délais et coordonner avec le service industriel pour confirmer les dates de livraison.
- Assurer le suivi des affaires significatives.
- Gérer les lettres de crédit (L/C) et les cautions de bonne exécution liées aux commandes.
- Organiser les expéditions et superviser les procédures douanières et de transport international.
- Participation aux recettes usines et aux inspections de matériel par les organismes de contrôle.
- Créer et mettre à jour les fiches clients (encours, conditions de règlement, TVA…) et les contrats d’agents/BFA dans l’ERP.
Requirements:
- Formation Bac+2 en commerce international ou gestion commerciale
- Expérience confirmée de 5 ans sur un poste similaire, avec une expérience globale de 8 ans dans le domaine.
- Maîtrise des outils bureautiques, ERP et systèmes EDI.
- Bonne connaissance des techniques export (Incoterms, Douanes, L/C, cautions, transport international).
- Connaissance du Credit Management et des techniques d’assurance-crédit.
- Anglais professionnel requis ; la maîtrise de l’espagnol est un plus.
Benefits:
- Ticket restaurant
- intéressement et participation
- avantage CSE
- mutuelle et prévoyance
- RTT
- retraite supplémentaire
- congés d’ancienneté
- CET
- horaire variable
- bornes électriques
- indemnités vélo
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