Sales Coach, Phones
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Job Description
Abandoned Sales Coach enhancing conversion rates and AOV for phone sales at Magik. Focused on training and developing high-performance sales agents.
Responsibilities:
- Review recorded sales calls to identify performance gaps and coaching opportunities
- Conduct structured 1:1 coaching sessions focused on: Objection handling Confidence and call control Closing techniques Offer positioning and upselling Compliance and accuracy
- Monitor and track agent performance metrics, including: Conversion rate Average Order Value (AOV) Call quality score Script adherence Sales consistency
- Maintain coaching logs, action plans, and follow-up schedules
- Reinforce approved scripts, rebuttals, and promotional offers
- Partner with QA, Training, and Operations to ensure coaching aligns with revenue goals
- Identify recurring issues, training gaps, or process breakdowns and recommend improvements
- Support onboarding and development of new sales agents as needed
- Help maintain a high-performance, accountability-driven sales culture
Requirements:
- 2+ years of experience as a Sales Coach, Trainer, or Team Lead in a phone or call-center environment
- Proven experience in abandoned cart sales, inbound sales, or high-volume phone sales
- Strong understanding of: Sales psychology Objection handling Closing techniques Upselling / cross-selling strategies
- Experience reviewing call recordings and providing structured, actionable feedback
- Excellent spoken and written English communication skills
- Data-driven mindset with ability to coach using metrics and performance trends
- Ability to coach underperforming agents while maintaining morale and motivation
- Background in QA, training, retention, or team leadership preferred
- Experience with CRM, dialers, or call analytics platforms
- Experience in eCommerce, supplements, or direct-response marketing is highly preferred.
Benefits:
- Flexible work arrangements
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