Manager/Senior Manager, Ticket Sales
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Job Description
Ticket sales manager building outbound group-sales programs for Intersport’s college basketball and volleyball events. Leading reps, venue partnerships, CRM implementation, and ticket revenue growth.
Responsibilities:
- Develop, execute, and lead a new outbound group ticket sales initiative for College Sports events
- Recommend staffing structures, discounted pricing plans, group experiences, and related sales strategies
- Help create the structure and size of an in-house group sales team
- Work with HR to post jobs, screen candidates, conduct interviews, and hire sales representatives
- Organize, manage, and motivate a small team to deliver ticket quantity and revenue goals
- Develop and oversee partnerships with host venue group sales teams
- Establish commission structures, learn venue sales attack plans, and monitor commitment and performance
- Research, recommend, evaluate, implement, and help train the team on a group sales CRM system
- Manage outreach and close sales for key group-ticket and premium-offering targets
- Handle key accounts and make outbound connections to close sales
- Work with Ticket Ops Manager and venue box offices to establish backend sales processes
- Set up group discounted pricing, manage ticket fees and taxes, oversee seating holds, and ensure ticket fulfillment
- Manage internal reporting, budgeting, commission calculations, and forecasting
Requirements:
- Minimum of five (5) years managing or actively selling group sports tickets
- Experience working in a CRM environment to track leads, outreach, and sales results
- Experience working directly with a sports venue box office
- Comfortable hiring, managing, and motivating a team of entry-level ticket sales representatives
- Knowledge of and strong interest in college basketball
- Ability to travel to live events and promotional appearances multiple times per year
- Exemplary verbal and written communication skills across a variety of audiences
- Self-motivated and high-energy
- Detail- and process-oriented
- Ability to produce high-quality work at a fast pace
- Flexibility to work both independently and as part of a team
- A true love of sports and live events
Benefits:
- Medical benefits
- Dental benefits
- Vision benefits
- Parental leave benefits
- 401(k) with company match for qualified employees
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