Sales Engineer
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Job Description
Sales Engineer aligning enterprise customers with Webbing’s global MVNO connectivity and IoT solutions. Supporting technical pre/post-sales engagements, network design, and customer escalations remotely across the USA.
Responsibilities:
- Ongoing client engagement to ensure technical alignment
- Handle pre/post sales technical issues, document technical requirements, and assess product technical feasibility within customer environments
- Develop and provide technical collateral and product-awareness training before and after sales
- Collaborate with Pre-Post Sales teams to understand and align customer technical requirements with company products and services
- Document opportunity/customer network designs
- Coordinate with network and engineering teams to execute VPN, Static IP, and other technical elements supporting the pre-post sales process
- Manage customer technical queries and monitor support requests
- Collaborate with Customer Success to ensure internal alignment and product requirements are met
- Prepare and communicate weekly and quarterly reports, including weekly technical issues and escalations
Requirements:
- 5+ years of experience managing customer technical relationships at Enterprise level
- 5+ years of experience with technical pre-post sales
- Knowledge and experience of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, proxies, etc.)
- Knowledge of cellular networks: Signaling (MAP, DIAMETER, GTP, etc.), core infrastructure (PGWs, STPs, DEAs, and HLR-/HSS’s), roaming (SS7, GRX, IPX), Remote Sim Provisioning (RSP), SGP02, and SGP22
- Strong project and time management skills
- Exceptional business acumen and interpersonal skills that demonstrate the ability to build technical business relationships that drive alignment internally and externally
- Proven track record working independently as well within team environment
- Demonstrate strategic, tactical, and problem-solving skills
- Strong written and verbal communication skills
- Exceptional interpersonal skills
- Ability to take on and manage projects with a can-do attitude
- Ability to analyze data and technical trends, articulating findings
Benefits:
- The opportunity for professional development within a reputable international innovative and growing company
- The opportunity to join a team of highly professional specialists in an international environment
- Fully remote role
- Medical benefits
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