Sales Engineer

Posted 62ds ago

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Job Description

Sales Engineer at Journal Technologies delivering tech solutions for the justice system. Conducting presentations, supporting sales, and maintaining compliance throughout the sales cycle.

Responsibilities:

Deliver end-to-end live and virtual product demonstrations tailored to specific client use cases, jurisdictional rules, or workflows.
Confidently present each product in the eSeries suite, covering front-end functionality, workflows, and reporting capabilities.
Configure and maintain customized demonstration environments based on agency needs.
Develop, maintain, and refine demo scripts that highlight differentiators for each product.
Help assess and mentor junior engineers pursuing internal demo certification.
Take primary ownership of technical RFP/IQ matrix sections.
Collaborate with Account Executives to strengthen proposals through tailored use case narratives and visual walkthroughs.
Assist in maintaining and organizing the RFP response library.
Host internal knowledge sessions or mini-trainings for sales, presales, and business development teams.
Build and maintain modular demo materials.
Participate in cross-functional feedback loops with Product and Implementation teams.
Assist with technical discovery calls by helping interpret client needs and aligning solutions to operational realities.
Support onsite conference events, trade shows, or workshops, including booth demos and scheduled meetings.

Requirements:

Typically requires a minimum of 4–6 years of related experience.
Successful contribution to at least two full-cycle implementations, including involvement in configuration, stakeholder interaction, and post-deployment support over a 2+ year period.
3–5 years of direct experience working with or supporting courts, prosecution offices, defense offices, supervision agencies, or other justice-related departments.
3+ years of experience conducting live demonstrations of enterprise software to technical and non-technical audiences, including agency leadership.
Proven ability to independently plan, tailor, and deliver robust software demonstrations without engineering or developer support.
Comfortable adjusting demo flows in real-time based on audience response or specific use case exploration.
Experience building or refining demo environments to simulate real-world scenarios, including management of metadata prep (e.g., charges, hearings, tasks, case notes).
Strong verbal, written, and presentation skills, with an ability to articulate complex workflows in clear, client-friendly terms.
Experience engaging with client stakeholders, including judges, attorneys, administrators, and IT staff, to understand business needs and adapt demo content accordingly.
Skilled in handling objections and competitive comparisons during the sales cycle.
Willing and able to travel (typically 10–25%, may vary) for onsite demos, discovery sessions, or trade show events.
Maintains a dedicated, business-appropriate home office environment that supports professional client interactions.
Must have reliable, high-speed internet and a suitable setup for remote demonstration delivery.
Growing subject matter expertise in at least one of the following domains: Courts (case management, scheduling, e-filing), Supervision (compliance tracking, probation workflows), Prosecutors (charging, case prep, discovery), Defenders (conflict checking, time tracking, client communication).
Ability to map system functionality to agency needs and policy objectives, improving trust and rapport with public sector clients.

Benefits:

Competitive compensation based on skills, experience, and years of service.
Quality medical, dental and vision coverage.
Competitive paid time off as well as paid holiday time.
401(k) retirement (US) and GRRSP (CDN) programs.
Annual professional development funds - $1,500 USD annual per employee.
Book subscriptions with an extensive library in each office for personal and professional growth.
Flexible working hours which you can coordinate with your supervisor.
Ability for employees to work from a remote location (e.g., home) or office.
Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees.
Travel opportunities between Journal Technology offices and with clients.

Sales Engineer

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