Sales Operations Analyst
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Job Description
Sales Operations Analyst optimizing Salesforce, revenue processes, and reporting for Tekmetric, a cloud software company helping auto repair shops run smarter. Supporting sales teams through data integrity, troubleshooting, and RevOps projects.
Responsibilities:
- Align sales goals with company strategy and collaborate across revenue teams
- Enact quality control measures to support consistent and reliable processes
- Strategize with sales leadership to improve sales methodology, enablement, operations, and reporting
- Oversee Salesforce performance, adoption, and adherence to policies and standard operating procedures
- Audit and maintain Salesforce data integrity by merging duplicates, correcting inaccuracies, and conducting data cleanup
- Troubleshoot day-to-day sales user issues and remove system roadblocks
- Manage and configure revenue technology platforms including Salesforce, Outreach, Chili Piper, and Gong
- Monitor newly implemented processes and gather feedback to optimize workflows
- Collaborate on Revenue Operations projects including data migrations and tool implementations
- Document SOPs and create how-to guides and training materials
- Build and maintain reports and dashboards for pipeline health and rep activity visibility
Requirements:
- 1+ years experience in sales, operations, and sales operations management
- Experience working in SaaS or a fast-paced startup environment
- Intrinsically motivated and self-directed
- Excellent presentation, communication, and interpersonal skills
- Ability to summarize key insights and communicate them effectively to leadership, especially Revenue Operations
- Experience following defined processes using a CRM; Salesforce is a plus
- Interest in startups, sales, and technology, with a strong desire to be a top performer
- Strong organizational and time management skills
Benefits:
- Flexible remote work
- Hybrid and remote work models based on proximity to office hubs
- Travel to team and company-wide offsites several times a year, with attendance fully supported
- Competitive base salaries
- Generous Paid Time Off
- Paid maternity, parental bonding, and medical leave
- Medical, Dental, Vision, and Prescription coverage; employee-only plans cover 100% of premiums and family coverage costs are covered at 50%
- Free, confidential counseling through BetterHelp
- 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Up to $60/month toward fitness, mental health, or almost anything that helps you feel your best
- $300 home office setup bonus after one year of employment
- Support for continuing education
- Fun activities and office amenities
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