Sales Operations Analyst
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Job Description
Deal Desk Analyst managing orders, approvals, contracts, and Salesforce reporting at Mirantis. Supporting cloud infrastructure sales operations across Finance, Legal, Sales, and partners.
Responsibilities:
- Process and validate orders for subscription, services, and training products across Salesforce, DealHub, and Ironclad
- Resolve order-processing issues with Sales and customers
- Coordinate opportunity and deal approvals for accurate pricing, discounting, and product configuration
- Support high-value and strategic opportunities and maintain accurate deal stages and forecasts
- Support quarter-end activities and deal reviews, identify blockers, and drive opportunities through approval and booking
- Ensure opportunities are accurately and timely documented in Salesforce
- Maintain Deal Desk documentation, contractual templates, approval processes, and workflows
- Process contract signatures and maintain records of executed customer agreements
- Collaborate with Direct Sales, Partner, Finance, and Legal teams on direct and channel transactions
- Support invoicing reconciliation with Finance
- Maintain and develop Salesforce reports and dashboards for pipeline, forecasting, and operational visibility
- Assist with annual audits and provide supporting documentation
- Lead and support process improvement and automation initiatives across Deal Desk and Sales Operations
- Provide training and enablement to the Sales team on new processes and procedures
Requirements:
- 3–5 years of sales operations, deal desk, or order processing experience
- Strong analytical skills and effective decision-making ability
- Proficient with Excel, Word, and Gsuite
- 3–5 years of experience using Salesforce CPQ, DocuSign, Ironclad, or similar tools
- Strong oral and written communication and presentation skills
- Ability to organize and prioritize, maintain attention to detail, and work under critical time frames
- Ability to support traditional software company end-of-quarter peak timelines
Benefits:
- Professional development and training
- Attend conferences and working groups
- Company outings, happy hours, hackathons, and tech talks
- Competitive compensation package with a strong benefits plan
- Remote work option
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