Sales Operations Manager – Smart Factory Solutions
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Job Description
Sales Operations Manager supporting LG Electronics’ Smart Factory Solutions business. Managing quotes, contracts, pricing tools, customer registrations, purchase orders, and pipeline reporting.
Responsibilities:
- Prepare quotes and proposal documents for sales leadership approval using standard templates, and manage version control and submission
- Maintain the price book, quote templates, and margin reporting tools, including exchange rate and cost input updates from headquarters
- Track RFI and RFQ deadlines and deliverables across all open opportunities and drive internal inputs to completion on time
- Administer NDAs, master agreements, and contract amendments through internal legal and signature processes
- Manage supplier registrations, customer procurement portals, and compliance questionnaires including sustainability and information security submissions
- Coordinate customer system account setup and access for internal and headquarters team members
- Maintain the opportunity pipeline and produce weekly pipeline, forecast, and activity reports for sales leadership and headquarters
- Process purchase orders, track invoicing milestones with Program Management and Finance, and maintain order documentation
- Maintain the sales team's shared document structure, meeting records, and action tracking
- Support the commercial operations backbone of LG Electronics' Smart Factory Solutions business in North America as an individual contributor
Requirements:
- Bachelor's degree in Business, Engineering, Supply Chain, or related field
- 5+ years in sales operations, sales support, contract administration, or customer account administration for an industrial or manufacturing supplier
- Experience with customer procurement portals and supplier registration processes for large manufacturers
- Experience administering NDAs and commercial contracts through legal and signature workflows
- Experience supporting a sales team with quotes, pricing tools, and pipeline reporting
- Experience working with overseas headquarters teams across time zones (preferred)
- Advanced Excel including pricing models, lookups, and scenario tables
- Strong process discipline, accuracy, and deadline management across many parallel items
- Clear written communication for customer facing documents and internal reporting
- Proficiency with CRM or project tracking tools
Benefits:
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life.
- Personal fitness goal incentives.
- Paid parental leave.
- Support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
- Equal, merit-based opportunities.
- Professional growth opportunities.
- Flexible work arrangement: Remote.
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