Sales Operations Specialist
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Job Description
Sales Operations Specialist managing EMEA B2B and OTP sales processes. Liaising with sales, legal, and finance teams to ensure order fulfillment and documentation accuracy.
Responsibilities:
- Assist in the processing and fulfillment of orders by ensuring orders and financial documentation are accurate for EMEA B2B and OTP sales.
- Supports sales reps by communicating and assisting with completion of other department’s requirements forms, templates, etc. (finance, education)
- Be a subject-matter expert on the order-entry process using the Salesforce platform for the B2B and OTP sales team
- Manage EMEA B2B post sales class fulfilment process (fulfillment changes, pre-class instructor calls, enrollment reports etc.) to ensure classes are delivered on time and without issue
- Support with the assessment of opportunity creation metrics for individual sales team members; to ensure accurate Salesforce pipeline entries
- Support EMEA sales by submitting IT tickets for SFDC related issues
- Manage EMEA sales support issues (exam, training, and AMF vouchers) through to resolution
- Responsible for implementing Post Class Satisfaction Surveys
- Responsible for creating/distributing class certifications of completion
- Participate in weekly calls, regarding upcoming classes, with cross-functional and internal teams
- Responsible for all Salesforce training to new sales representatives for EMEA region
- Responsible for OTP and new instructor onboarding process with education for EMEA region
- Miscellaneous duties as assigned
Requirements:
- At least 3 years using Salesforce platform, SDFC power user required; must be able to create reports and dashboards
- Intermediate to advanced level knowledge using Microsoft Office, particularly Excel
- Experience using Monday.com, IT Service Desk Portal, WebEx Teams, VitalSource and Omni Press, a plus
- Minimum 3 years of sales or marketing operations experience; bachelor’s degree in marketing, Business Administration or related, preferred
- Preferred experience and a background in the cybersecurity/IT training, vendor sponsorships, and certification industry
Benefits:
- Competitive salary
- Health insurance
- Paid time off
- Professional development opportunities
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