Sales Support Administrator
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Job Description
Sales Support Administrator at Gophermods ensuring efficient sales operations and supporting the IT repair service team. Emphasis on CRM management, lead qualification, and client onboarding.
Responsibilities:
- Maintain accurate and up-to-date records within the CRM system
- Ensure all client and prospect data is properly entered, organized, and maintained
- Track repair quotes, sales activity, and client interactions
- Provide regular pipeline and activity reports to sales leadership
- Track key KPIs such as lead response time, quote conversion rates, and calls booked
- Triage and qualify incoming leads in a timely manner
- Perform data enrichment on new leads to ensure complete and accurate contact, company, and equipment information
- Support prospecting efforts to help build and maintain a healthy pipeline of businesses and clients in need of IT repair services
- Execute follow-up sequences with leads and prospects on a defined schedule
- Re-engage cold or stale leads in the pipeline to maximize conversion opportunities
- Schedule and set up all sales calls and appointments
- Prepare and send quotes for IT repair services including hardware repairs, device maintenance, and related technical solutions
- Follow up on outstanding quotes that have not yet been accepted
- Manage and organize sales-related email communications
- Follow and uphold the established sales process at every stage
- Help build, refine, and document standard operating procedures (SOPs) for the sales process to support the growth and scalability of the team
- Facilitate the onboarding process for new clients
- Ensure all service agreements are properly completed, signed, and filed
- Coordinate with internal teams to ensure a seamless handoff from sales to service delivery
Requirements:
- Detail-Oriented: Strong attention to accuracy in data entry, documentation, and follow-through
- Excellent Communicator: Clear and professional written and verbal communication skills
- Highly Organized: Able to manage multiple tasks, systems, and deadlines simultaneously
- Independent & Self-Motivated: Comfortable working autonomously in a virtual environment with minimal supervision
- Strong Prioritization Skills: Able to quickly assess urgency and importance to effectively manage daily workload
- Experience with CRM platforms (e.g., HubSpot, Salesforce, etc.)
- Prior experience in a sales support or administrative role preferred
- Familiarity with the IT repair or managed services industry is a strong plus
- Basic understanding of IT hardware, devices, and common repair terminology preferred
- Proficiency in email management and standard business tools (Google Workspace, Microsoft Office, etc.)
Benefits:
- Fully remote/virtual position
- Must have reliable internet access
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